Data Center Operations Technician Trainee Job at Amazon (Sydney)

Job Description

You will work with the world's largest computing infrastructure. Your work involves some periods' independence from your team. You will learn the daily operations of a large data center. You will be working and troubleshooting hands on with servers and network equipment. You will interact with other teams like logistics, networking, security, and etc in order to get the job done. There is never a dull moment as each day presents itself with different challenges. Work with multiple teams (DC operations, DC Engineering, Logistics, Security and Projects etc.). Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. We are looking for candidates to commit to a 6-month contract and we are committed to provide coaching and periodic assessments to help develop your skills. If successful after the 6 month period you might be interviewed to join the Amazon family full-time.

Job Responsibility

You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables
You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning
You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems
You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes
You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media sanitization and destruction
You will learn how to operate in a high security environment, follow information security policies and physical safety practices
You will be trained in using technical documentation to find solutions and performing routine tasks
You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders

Requirements

Some exposure to IT hardware, networking, or technical support in any setting — including studies, personal projects, or hobbyist experience
Enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure
Willingness to work in a hands-on technical environment using appropriate tools and equipment, including network testing equipment and electric lifting aids
Ability to travel between data center sites as needed
Good attention to detail and the ability to follow documented processes and procedures accurately
Strong communication skills — able to ask questions, listen carefully, and work well as part of a team
A responsible and professional attitude with a commitment to safety, quality, and reliability in delivering a consistent and high-quality customer experience

Nice to have

Any relevant technical qualification such as CompTIA A+, Network+, or equivalent — or currently working towards one
Previous experience in a customer-facing, operational, or physical technical role

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Data Center Operations Technician Trainee

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