Data Center Operations Manager

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline
• Report on operational performance to the leadership team
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers
• Train employees on policies and procedures and engage them in change
• Recommend employees for hiring, firing, promotions and demotions
• Provide input on pay reviews
• Prepare and perform performance appraisals
• Monitor and prioritize an internal ticketing system
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
• Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
• Install or remove fiber or copper cabling
• Install network device hardware including switches, firewalls, load-balancers and security appliances
• Install hardware on storage devices including DAS and NAS arrays
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
• Ensure adherence to global processes and quality control standards for all work performed by the team
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost effective manner

• Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree
• 7+ years of experience as a data center operations technician
• Previous people management within a Data Center experience is required
• Demonstrated successful experience meeting data center production/operation schedules

Incentive compensation opportunities in the form of an annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP)