Data Center Operations Management Job at Microsoft Corporation (Fayetteville)

Data Center Operations Management

Adheres to compliance with Data Center business units and contractual service ag...

Location

United States , Fayetteville

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Adheres to compliance with Data Center business units and contractual service agreements
Engages with appropriate teams and resources to execute tasks or projects
Demonstrates conscientiousness on cost and adheres to budget requirements
Understands strategic vision as communicated by leaders
Follows and adheres to processes and policy(ies) provided by security and safety governing partners
Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business
Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies
Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs)
Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs)
Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication

Fulltime

Data Center Operations Management IC3

Adheres to compliance and security standards with Data Center business units and...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent
7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

Job Responsibility

Adheres to compliance and security standards with Data Center business units and contractual service agreements
Engages with appropriate teams and resources to execute tasks or projects
Demonstrates conscientiousness on cost and adheres to budget requirements
Understands strategic vision and Microsoft's security initiatives as communicated by leaders
Follows and adheres to processes and policies provided by security and safety governing partners
Performs troubleshooting of service incidents and escalates as appropriate
Monitors Objectives and Key Results and Key Performance Indicators and reports on trends and anomalies
Manages assigned projects or programs within a single discipline
Exercises judgment and discretion to contribute to issue tracking
Participates in or may drive stakeholder and cross functional partnerships

Fulltime

Data Center Operations Management IC3

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

Brazil , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Technical College degree Electrical/Mechanical Engineering or related field
2+ years of experience in building maintenance in critical environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, automotive, aerospace, manufacturing, or related fields
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment
Utilize CMMS and monitor the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved
Ensure compliance with infrastructure operations standardization
Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters
Management of small-to-medium projects from conception to completion
Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards
Coordinate, plan, schedule, and supervise CE audits and compliance verifications
Drive identification and remediation of vulnerabilities (such as single points of failure)
Provide recommendations on new data center equipment designs, technologies, and construction methods

Fulltime

New

Data Center Operations Technician Trainee

You will work with the world's largest computing infrastructure. Your work invol...

Location

Australia , Sydney

Salary:

Not provided

Amazon

Expiration Date

Until further notice

Requirements

Some exposure to IT hardware, networking, or technical support in any setting — including studies, personal projects, or hobbyist experience
Enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure
Willingness to work in a hands-on technical environment using appropriate tools and equipment, including network testing equipment and electric lifting aids
Ability to travel between data center sites as needed
Good attention to detail and the ability to follow documented processes and procedures accurately
Strong communication skills — able to ask questions, listen carefully, and work well as part of a team
A responsible and professional attitude with a commitment to safety, quality, and reliability in delivering a consistent and high-quality customer experience

Job Responsibility

You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables
You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning
You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems
You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes
You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media sanitization and destruction
You will learn how to operate in a high security environment, follow information security policies and physical safety practices
You will be trained in using technical documentation to find solutions and performing routine tasks
You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders

Fulltime

New

Senior HR Manager, Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) team is the engine that powers ...

Location

United States , Boydton

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources (HR), Legal, Business, Psychology, or related field AND 7+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies OR equivalent experience
3+ years' experience in large-scale (500+ employees), frontline or operational environments OR equivalent experience
3+ years' experience partnering with senior stakeholders OR equivalent experience
Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field
Human Resources Professional Certification (e.g., PHR, SPHR, SHRM)
5+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions
Experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
General knowledge of employment and labor laws in the US
Demonstrated ability to build and maintain strong relationships with employees at all levels of the organization
Experience with facilitating and supporting change management initiatives

Job Responsibility

Through in-person engagement and observation across the workplace and in-person relationship-building, develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team
Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc., in partnership with metro leadership
Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model
Act as employee advocate by looking beyond process implementation into the lived experiences of employees, managers, and leaders
Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process
Be present onsite during some evenings and weekends to connect with employees and managers on evening/night shifts
Partner across the HR model to foster seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting)
Champions change management efforts across the metro and fleet, helping employees and leaders navigate change effectively through clear communication, partnership, and workforce-focused execution
Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges
Partner with the Boydton metro leadership and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc.

What we offer

Other compensation
benefits

Fulltime

Mechanical Subject Matter Expert, Data Center Operations

Meta is seeking a data center Mechanical Subject Matter Expert (SME) to join our...

Location

United States , Menlo Park

Salary:

90000.00 - 134000.00 USD / Year

Data Center Operations Campus Director

As the Microsoft Data Center Operations Campus Director, you will drive the deli...

Location

Finland , Helsinki

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Empower a culture of safety, security and compliance in all aspects of data center operations
Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your Metro
Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro
Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro
Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
Collaborate with global and regional management teams and contribute to improvement programs
Learn, live, and coach the One Microsoft culture and values
Lead through change by bringing clarity, generating energy, and delivering success

Fulltime

Senior Director of Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Fauquier County

Salary:

140200.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years people management experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of U.S. citizenship

Job Responsibility

Empowering a culture of safety, security, and compliance, respect, integrity, and accountability in all aspects of datacenter activities
Accountability for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsibility for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
Financial management of portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and other support teams
Overseeing secure and compliant logistics, asset destruction, and asset management services and programs across the AGC DC Ops portfolio
Overseeing AGC datacenter service engineering focused on optimizing IT services’ time on task and resolving blocked tickets with AGC product/software engineering groups
Regularly meeting with AGC customers to present AGC and datacenter capabilities, services, and concepts of operations for either approval or security compliance review purposes
Delivering learning and development and training programs for your AGC DC Ops staff
Overseeing an AGC datacenter controls systems engineering program that incorporates and ensures compliant patching in accordance with Microsoft and customer requirements

Fulltime

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Data Center Operations Management

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