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Data Center Operations Management

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Microsoft Corporation

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Location:
United States , Fayetteville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

102600.00 - 202800.00 USD / Year
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Job Description:

Adheres to compliance with Data Center business units and contractual service agreements. Engages with appropriate teams and resources to execute tasks or projects. Demonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Understands strategic vision as communicated by leaders. Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies. Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs). Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication. Drives stakeholder and cross functional partnerships.

Job Responsibility:

  • Adheres to compliance with Data Center business units and contractual service agreements
  • Engages with appropriate teams and resources to execute tasks or projects
  • Demonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices
  • Understands strategic vision as communicated by leaders
  • Follows and adheres to processes and policy(ies) provided by security and safety governing partners
  • Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business
  • Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies
  • Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs)
  • Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs)
  • Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication
  • Drives stakeholder and cross functional partnerships

Requirements:

  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Preferred: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures or working in physical IT infrastructures OR equivalent experience
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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