Data Center Operations Management IC3 Job at Microsoft Corporation (São Paulo)

Job Description

Adheres to compliance and security standards with Data Center business units and contractual service agreements. Engages with appropriate teams and resources to execute tasks or projects. Demonstrates conscientiousness on cost and adheres to budget requirements. Understands strategic vision and Microsoft's security initiatives as communicated by leaders. Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies. Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs). Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication. Participates in or may drive stakeholder and cross functional partnerships.

Job Responsibility

Adheres to compliance and security standards with Data Center business units and contractual service agreements
Engages with appropriate teams and resources to execute tasks or projects
Demonstrates conscientiousness on cost and adheres to budget requirements
Understands strategic vision and Microsoft's security initiatives as communicated by leaders
Follows and adheres to processes and policies provided by security and safety governing partners
Performs troubleshooting of service incidents and escalates as appropriate
Monitors Objectives and Key Results and Key Performance Indicators and reports on trends and anomalies
Manages assigned projects or programs within a single discipline
Exercises judgment and discretion to contribute to issue tracking
Participates in or may drive stakeholder and cross functional partnerships
Manages and regularly audits physical access lists
Conducts security risk assessments of data center operations
Documents and tracks security Key Performance Indicators
Manages POs end-to-end process, invoicing, accruals
Supports managers in creating budget forecasts
Identifies opportunities for cost reduction and efficiency
Manages programs associated with area of responsibility
Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
Implements policy updates that enhance security posture
Investigates root causes of policy faults, degradation, or security incidents
Participates in change advisory board meetings
Supports implementation of changes
Develops an understanding of change management principles
Collaborates and negotiates effectively with others
Participates in pilot programs or task forces
Recommends improvements to service execution tooling standards
Proposes the adoption of security-enhancing tools and practices
Conducts audits or risk assessments for potential security vulnerabilities or threats
Assists others within or across data center teams in learning role, process, procedures
Seeks training opportunities
Completes required security, corporate, and/or mandated training
Onboards new hires
May serve as a mentor
Adheres to notifications to supporting incident management partners
Analyses incident data and information
Identifies and suggests solutions for problem management scenarios
Supports and participates in RCAs efforts
Monitors Objectives and Key Results and Key Performance Indicators
Leads key processes such as project, program or triage meetings
Reviews contracts with landlords and third-party vendors
Participates in regular operational meetings
Analyzes data and collaborates with internal business partners
Identifies discrepancies in data
Manages relationships with clients and suppliers
Communicates with clients and partners
Works with regional support teams
Holds external partners accountable to Microsoft's security standards
Learns the client's business
Considers current processes and procedures to proactively review schedules
Identifies risk in service delivery approach
Recognizes potential client impact of other events
Actively seeks to understand strategy adaptations

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent
7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

Nice to have

Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
5+ years experience in critical environment infrastructures or physical IT infrastructures
7+ years experience in critical environment infrastructures or physical IT infrastructures

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