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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Data Center Operations Management IC3

Brazil, São Paulo · Job Posted April 27, 2026
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Job Description

Adheres to compliance and security standards with Data Center business units and contractual service agreements. Engages with appropriate teams and resources to execute tasks or projects. Demonstrates conscientiousness on cost and adheres to budget requirements. Understands strategic vision and Microsoft's security initiatives as communicated by leaders. Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies. Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs). Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs). Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction with complete and consistent communication. Participates in or may drive stakeholder and cross functional partnerships.

Job Responsibility

  • Adheres to compliance and security standards with Data Center business units and contractual service agreements
  • Engages with appropriate teams and resources to execute tasks or projects
  • Demonstrates conscientiousness on cost and adheres to budget requirements
  • Understands strategic vision and Microsoft's security initiatives as communicated by leaders
  • Follows and adheres to processes and policies provided by security and safety governing partners
  • Performs troubleshooting of service incidents and escalates as appropriate
  • Monitors Objectives and Key Results and Key Performance Indicators and reports on trends and anomalies
  • Manages assigned projects or programs within a single discipline
  • Exercises judgment and discretion to contribute to issue tracking
  • Participates in or may drive stakeholder and cross functional partnerships
  • Manages and regularly audits physical access lists
  • Conducts security risk assessments of data center operations
  • Documents and tracks security Key Performance Indicators
  • Manages POs end-to-end process, invoicing, accruals
  • Supports managers in creating budget forecasts
  • Identifies opportunities for cost reduction and efficiency
  • Manages programs associated with area of responsibility
  • Ensures third parties are compliant with Microsoft security, safety, and all other guidelines
  • Implements policy updates that enhance security posture
  • Investigates root causes of policy faults, degradation, or security incidents
  • Participates in change advisory board meetings
  • Supports implementation of changes
  • Develops an understanding of change management principles
  • Collaborates and negotiates effectively with others
  • Participates in pilot programs or task forces
  • Recommends improvements to service execution tooling standards
  • Proposes the adoption of security-enhancing tools and practices
  • Conducts audits or risk assessments for potential security vulnerabilities or threats
  • Assists others within or across data center teams in learning role, process, procedures
  • Seeks training opportunities
  • Completes required security, corporate, and/or mandated training
  • Onboards new hires
  • May serve as a mentor
  • Adheres to notifications to supporting incident management partners
  • Analyses incident data and information
  • Identifies and suggests solutions for problem management scenarios
  • Supports and participates in RCAs efforts
  • Monitors Objectives and Key Results and Key Performance Indicators
  • Leads key processes such as project, program or triage meetings
  • Reviews contracts with landlords and third-party vendors
  • Participates in regular operational meetings
  • Analyzes data and collaborates with internal business partners
  • Identifies discrepancies in data
  • Manages relationships with clients and suppliers
  • Communicates with clients and partners
  • Works with regional support teams
  • Holds external partners accountable to Microsoft's security standards
  • Learns the client's business
  • Considers current processes and procedures to proactively review schedules
  • Identifies risk in service delivery approach
  • Recognizes potential client impact of other events
  • Actively seeks to understand strategy adaptations

Requirements

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
  • 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent
  • 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

Nice to have

  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
  • 5+ years experience in critical environment infrastructures or physical IT infrastructures
  • 7+ years experience in critical environment infrastructures or physical IT infrastructures
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