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Join us as a Data Center Operations IMAC Engineer where you will monitor and maintain the bank’s critical technology infrastructure to ensure stability, availability, and resilience. Provide advanced technical support within the service management function to resolve complex issues for specific clients or client groups. Execute preventative maintenance activities across hardware and software environments. Utilise monitoring tools, metrics, and alerting frameworks to proactively identify, prevent, and resolve issues. Analyse system logs, error messages, and incidents to identify root causes and implement permanent fixes. Drive automation initiatives, monitoring enhancements, capacity management, resiliency, and business continuity activities. Maintain a comprehensive knowledge base to support faster resolution, self-service, and knowledge sharing. Identify, remediate, or escalate potential service-impacting risks through appropriate governance processes and work closely with front-office stakeholders and cross-functional technology teams to deliver high-quality support.
Job Responsibility:
Monitor and maintain the bank’s critical technology infrastructure to ensure stability, availability, and resilience
Provide advanced technical support within the service management function to resolve complex issues for specific clients or client groups
Execute preventative maintenance activities across hardware and software environments
Utilise monitoring tools, metrics, and alerting frameworks to proactively identify, prevent, and resolve issues
Analyse system logs, error messages, and incidents to identify root causes and implement permanent fixes
Drive automation initiatives, monitoring enhancements, capacity management, resiliency, and business continuity activities
Maintain a comprehensive knowledge base to support faster resolution, self-service, and knowledge sharing
Identify, remediate, or escalate potential service-impacting risks through appropriate governance processes
Work closely with front-office stakeholders and cross-functional technology teams to deliver high-quality support
Requirements:
Experience in infrastructure or application support within a regulated enterprise environment
Strong understanding of hardware, software, and network troubleshooting
Hands-on experience with monitoring tools, alerting frameworks, and system log analysis
Experience performing preventative maintenance and managing incidents and problems
Ability to manage risk and strengthen controls in line with internal policies and regulatory requirements
Strong collaboration and stakeholder engagement skills
Nice to have:
Experience driving automation and monitoring enhancements to improve operational stability
Exposure to capacity management, resiliency, and business continuity planning
Experience supporting front-office or business-critical platforms
Prior experience leading or supervising team members, including task allocation and quality review
Strong documentation skills, including building and maintaining knowledge bases