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The Data Centre IMAC (Installations, Moves, Adds, and Changes) Engineer will work as part of a team within the Data Centre Operations division to deliver support activities and input to project related tasks within the Data Centre and ensure that all work carried out complies with agreed standards. The Data Centre IMAC (Installations, Moves, Adds, and Changes) Engineer will provide an operational interface to physical security teams assisting in the proactive management of the site’s security. Providing an interface to the customer, advising them of any operational issues with the infrastructure and acting as a point of contact to address the customer requirements including being first line of support for incident and recovery duties, contribution to BAU (Business as usual) and project activity to rack, install and decommission devices.
Job Responsibility:
Hardware Installs, Moves & Changes, and Decommissions: Working in conjunction with the central service desk, the engineer(s) will deploy, change, and decommission client hardware (server / network etc.) assets in line with defined policies and procedures. This includes configuration, testing and preparing / confirming operational readiness for installs and changes as well as maintaining system documentation and relative ITSM system records for all activities
IT Logistics & Media Handling: The Data Centre Operations team have responsibility for the management and execution of shipping and receiving of hardware and data assets
maintaining storage and staging locations, inspecting, and tagging devices and managing the respective systems relating to any movement or change in status. The engineers / team will also document the storage of any locally defined store locations identifying new vs recycled equipment stores. The engineers are responsible for media / tape handling and data wiping processes in line with the client’s defined processes
Data Centre Audits: The Data Centre Operations engineers are responsible for the undertaking of data quality and accuracy audits. Checking physical assets against core information systems and recording any found discrepancies. The team also undertake periodic audits of hardware devices as part of preventative maintenance program to identify faults or issues in the DC space
Visitor Escorting: The engineers are required to support our client in escorting any visitors requiring access to the secure Data Centre spaces ensuring the requisite conditions for access are met and follow Data Centre processes and procedures
General DC Operations and Support: As well as the above core activities, the DC engineer team will provide support for a wide range of Data Centre activities to drive forward client and internal business deliverables
Requirements:
Relevant Experience working in banking IT environment
Relevant Experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Relevant Experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Understanding of criticality of support in a financial sector
An ability to assimilate technical details required for project delivery in a short time frame and in pressurised environment
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Extensive knowledge of Asset Management and DCIM systems
Extensive knowledge of ITSM Ticketing Systems
Extensive understanding of complex change management and service delivery processes
Availability to work on on-call shift rota for emergency visitor escorting
Nice to have:
Previous training / qualifications within Information Technology field
Certified Data Centre Technician Professional (CDCTP®)
Cisco Certified Network Associate – Data Center (CCNA DCICN DCICT)
Certified Data Centre Management Professional (CDCMP®)
Information Technology Infrastructure Library - Foundation (ITIL®)