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JLL Logo JLL · IT - Administration

Data Center & Critical Environments Programs & Governance Lead

United States, New York 135000.00 - 155000.00 USD / Year · Job Posted February 21, 2026
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Job Description

This leadership position is responsible for ensuring the delivery of Data Center programs across a dispersed portfolio including enterprise, colocation, hyperscale, edge computing environments, and/or critical spaces: Trading Floors, Labs & Clean Room environments. The role supports due diligence, transitions, quality assurance, assessments, operations and compliance of data centers with a primary focus on operational service delivery quality, reliability and client satisfaction.

Job Responsibility

  • Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures
  • Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
  • Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
  • Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts
  • Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
  • Drive operational excellence within critical operational performance and compliance environments
  • Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
  • Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
  • Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
  • Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery

Requirements

  • Ability to interact with leadership, both internally and externally
  • Ability to interact with engineers and technicians at all levels
  • Develop business continuity and disaster recovery plans
  • Conduct regular operational audits, programmatic audits, safety audits and risk assessments
  • Ability to lead incident response and root cause analysis for system failures
  • Position requires up to 30% travel
  • Bachelor’s degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience
  • Minimum of 7-15 years data center operations experience related to FM service delivery
  • Thorough understanding of data center infrastructure, programs and systems related to operational delivery
  • Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems
  • Demonstrated experience using analytics to trend and forecast outcomes and areas of risk.
  • Ability to articulate value proposition to clients and deliver solutions
  • Strong leadership capabilities to manage and influence large teams
  • Technical consulting and advisory skills
  • Candidates must be authorized to work in the United States without sponsorship.

Nice to have

  • Experience with all levels of Data Center configurations and operation types: enterprise, collocation, hyperscale and edge computing environments
  • Background in critical environments operations, portfolio transitions and technical due diligence
  • Experience with risk management and technical training program development and compliance

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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