Data Center Critical Environments Program Manager Job at Microsoft Corporation (Boydton)

Data Center & Critical Environments Programs & Governance Lead

This leadership position is responsible for ensuring the delivery of Data Center...

Location

United States , New York

Salary:

135000.00 - 155000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Ability to interact with leadership, both internally and externally
Ability to interact with engineers and technicians at all levels
Develop business continuity and disaster recovery plans
Conduct regular operational audits, programmatic audits, safety audits and risk assessments
Ability to lead incident response and root cause analysis for system failures
Position requires up to 30% travel
Bachelor’s degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience
Minimum of 7-15 years data center operations experience related to FM service delivery
Thorough understanding of data center infrastructure, programs and systems related to operational delivery
Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems

Job Responsibility

Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures
Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts
Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
Drive operational excellence within critical operational performance and compliance environments
Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Data Center Program Manager

As a Microsoft Data Center Program Manager (DCPM), you will perform troubleshoot...

Location

United States , Goodyear

Salary:

84400.00 - 168800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work

Job Responsibility

Demonstrate conscientiousness on cost adheres to budget requirements
keep costs reasonable and contribute to staying within budget
Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns
Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business
Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly
Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met
Suggest ways for reducing the risk of performing maintenance
work with others to accommodate scheduling needs
In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner

Fulltime

Data Center Program Manager

As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshoot...

Location

United States , Boydton

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements
Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Job Responsibility

Follows and adheres to processes and policy(ies) provided by security and safety governing partners
Reports immediately any safety or security issues or concerns
Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
Makes recommendations for improvements to safety and security processes or procedures
Fosters and exhibits a culture of safety
Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards
Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
Conducts security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards with minimal guidance
Documents and tracks security Key Performance Indicators (KPIs) and identifies and escalates action items
Demonstrates conscientiousness on cost and adheres to budget requirements

Fulltime

Data Center Program Manager

As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshoot...

Location

United States , Boydton

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

Job Responsibility

Follows and adheres to processes and policy(ies) provided by security and safety governing partners
Reports immediately any safety or security issues or concerns
Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate
Makes recommendations for improvements to safety and security processes or procedures
Fosters and exhibits a culture of safety
Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards
Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems
Conducts security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards with minimal guidance
Documents and tracks security Key Performance Indicators (KPIs) and identifies and escalates action items
Demonstrates conscientiousness on cost and adheres to budget requirements

Fulltime

Data Center Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

Malaysia , Cyberjaya

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent AND 2+ year(s) industry experience OR 2+ years industry experience and college course work
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Establish strong working relationships with customers
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter
Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment
Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency
Ensure compliance with infrastructure operations standardization
Act as an escalation point for all facilities-related issues within the datacenter
Management of small-to-medium projects from conception to completion
Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards
Driving cost/energy efficiency projects
Identifying single points-of-failure at regional datacenter locations

What we offer

Trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications

Fulltime

Data Center Program Manager - Logistics

As a Microsoft Data Center Program Manager, Logistics, you will perform trouble ...

Location

United States , Chicago

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Preferred: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in Critical Environment infrastructures or working in physical IT infrastructures
Applicable certifications: ASICS (Inventory Control), CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

Job Responsibility

Ensure that logistics standard operating procedures and risk assessments are in place, and assist in their creation
Creating and managing end-to-end project plans and ensuring on time delivery
Plan, schedule, and execute projects and site deliverables in alignment with deployment timelines and required site readiness dates across the metro
Supporting the decommission efforts across the metro
Plan, manage, and communicate end-to-end project plans with stakeholders and teams
Track and take action on shipment incidents and escalate as needed to meet deadlines
Keep workflows up to date as it pertains to IAM
Support deployment teams with last-mile courier communications
Schedule and coordinate deployment materials transfers between data centers
Maintain an up-to-date inventory of cables and consumables

Fulltime

Critical Operations Manager, Data Center Facilities

Meta is seeking an experienced Critical Operations Manager to lead the engineeri...

Location

United States , Beaver Dam

Salary:

168000.00 - 234000.00 USD / Year

Senior HR Manager, Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) team is the engine that powers ...

Location

United States , Boydton

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources (HR), Legal, Business, Psychology, or related field AND 7+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies OR equivalent experience
3+ years' experience in large-scale (500+ employees), frontline or operational environments OR equivalent experience
3+ years' experience partnering with senior stakeholders OR equivalent experience
Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field
Human Resources Professional Certification (e.g., PHR, SPHR, SHRM)
5+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions
Experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
General knowledge of employment and labor laws in the US
Demonstrated ability to build and maintain strong relationships with employees at all levels of the organization
Experience with facilitating and supporting change management initiatives

Job Responsibility

Through in-person engagement and observation across the workplace and in-person relationship-building, develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team
Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc., in partnership with metro leadership
Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model
Act as employee advocate by looking beyond process implementation into the lived experiences of employees, managers, and leaders
Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process
Be present onsite during some evenings and weekends to connect with employees and managers on evening/night shifts
Partner across the HR model to foster seamless, high-quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting)
Champions change management efforts across the metro and fleet, helping employees and leaders navigate change effectively through clear communication, partnership, and workforce-focused execution
Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges
Partner with the Boydton metro leadership and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc.

What we offer

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Data Center Critical Environments Program Manager

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