Data Center Critical Environment Business Analyst Job at Microsoft Corporation (Boydton)

Data Center Critical Environment Business Analyst

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Dulles

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials
Manage the financial and commercial aspects of site contracts including related PO and invoice reviews
Prepare quarterly spend management review materials at datacenter site
Assist with tracking of datacenter Maintenance and Repair activities
Evaluate cost savings opportunities and implement strategic projects to realize savings
Leverage local subject matter expert's tribal knowledge, spread adoption of best practices
Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
Coordinate closely with datacenter field operations to foster alignment and partnerships for business success

Fulltime

Data Center Revenue Senior Analyst

You will be joining the Data Center Revenue team within the FP&A function. The t...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years experience in finance, with the majority in financial planning and analysis in tech, consulting or banking
Strong financial modeling skills and an understanding of business metrics
Demonstrated experience drawing upon insights to tell a compelling story using data
Experience engaging and providing financial support to senior business partners
Strong critical thinking, organizational, interpersonal, communication, and collaboration skills
Experience working in a dynamic, rapidly changing environment
A curiosity to learn and the initiative to act

Job Responsibility

Support financial deliverables related to close, forecasting, and planning for the Data Center business and Cloud migration initiatives
Collaborate with cross-functional teams to develop migration strategies and plans
Analyze data and provide insights to support decision-making and optimize migration processes
Monitor and report on migration progress, identifying and addressing any issues or risks

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions
Other perks designed to support family and personal goals

Fulltime

Data Center Revenue Senior Analyst

You will be joining the Data Center Revenue team within the FP&A function. This ...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years experience in finance, with the majority in financial planning and analysis in tech, consulting or banking
Strong financial modeling skills and an understanding of business metrics
Demonstrated experience drawing upon insights to tell a compelling story using data
Experience engaging and providing financial support to senior business partners
Strong critical thinking, organizational, interpersonal, communication, and collaboration skills
Experience working in a dynamic, rapidly changing environment
A curiosity to learn and the initiative to act

Job Responsibility

Support financial deliverables related to close, forecasting, and planning for the Data Center business and Cloud migration initiatives
Collaborate with cross-functional teams to develop migration strategies and plans
Analyze data and provide insights to support decision-making among cross-functional business partners
Monitor and report on migration progress, identifying and addressing any issues or risks
Partner with data science and analytics teams to ensure our infrastructure accurately and appropriately reflects transactions across our reporting and analytical applications

What we offer

Health and wellbeing resources
Paid volunteer days
Equity

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

New

Infrastructure Senior Tech Analyst

Citi's technology team is growing at lightning speed, and we're looking for tale...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years of experience in Unix/Linux SME role
Highly technical and problem solving skills in Linux environment
Knowledge of HP, Dell, IBM, VCS, VMWare VMs, VXVM and VVR hardware up to enterprise level
Prior experience in large scale enterprise infrastructure support, re-engineering, performance fine tuning and cost
Experience in Infrastructure Support Group in a high availability/mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Analytic and methodical approach to problem solving
Ability to remain calm and objective in a high-pressure environment
Must have strong self-management and be ready to use own initiative
Perfect communication, influencing and organizational skills are a must

Job Responsibility

SME/Unix System administrators responsible for providing L3 Unix support for GFT Unix infrastructure
Provide technical tier-3 Production Support Management for large complex infrastructure
Proactively monitor overall production support, resolving risks and issues and initiating corrective action plans as appropriate
Ensure processes are clearly documented
Provide regular communication to management and stakeholders of production support status for your infrastructure, including risks, issues and mitigations
Analyze complex problems/situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload which is subject to changing priorities and demands
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Engineering solutions and participation in projects implementation

Fulltime

New

Intelligence Analyst

Location

United States , The Woodlands

Salary:

38.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent (e.g., GED)
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Proficient computer skills including Microsoft Office
Ability to work in an environment where there is an expectation for constant learning
Effective oral and written communication skills
Active listening skills
Ability to identify critical issues quickly and accurately
Acute attention to detail and evaluative thinking skills
Problem Solving
Research, Investigate, and compile information

Job Responsibility

Using multiple open-source intelligence sites, monitor global events and use critical thinking to identify whether action is needed to protect customer assets
Utilize the crisis communication process to quickly inform/respond to events that may impact customer assets, and continually monitor these situations to provide updates to the appropriate leadership
Conduct research, assessment, and analysis to produce in-depth reports to support a variety of customer operations and help mitigate natural and man-made threats against customer assets worldwide
Peer review work products, evaluating relevance, grammar, spelling, and overall content
Construct routine security briefs/reports on a wide variety of topics
Identify and report on existing and emerging security threats where the client conducts business
Monitor incidents of civil unrest, natural hazards, geopolitics, and crime
Generate professional and easy to interpret reports based on collected data
Maintain awareness/knowledge of the current international climate, specifically where it affects our customer
Provide key insight to stakeholders

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Data Center Critical Environment Business Analyst

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