Data Center Critical Environment Business Analyst Job at Microsoft Corporation (Dulles)

Data Center Critical Environment Business Analyst

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Boydton

Salary:

81400.00 - 161800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship Verification: verification of US Citizenship to meet federal government security requirements
Criminal Justice Information Services: may require passing a background check conducted through the CJIS criminal justice information system

Job Responsibility

Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials
Manage the financial and commercial aspects of site contracts including related PO and invoice reviews
Prepare quarterly spend management review materials at datacenter site
Assist with tracking of datacenter Maintenance and Repair activities
Evaluate cost savings opportunities and implement strategic projects to realize savings
Leverage local subject matter expert's tribal knowledge, spread adoption of best practices
Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
Coordinate closely with datacenter field operations to foster alignment and partnerships for business success

Fulltime

Critical Environment Business Analyst

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our c...

Location

United States , Goodyear

Salary:

84400.00 - 168800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials
Manage the financial and commercial aspects of site contracts including related PO (Purchase Order) and invoice reviews
Prepare quarterly spend management review materials at datacenter site
Assist with tracking of datacenter Maintenance and Repair activities
Evaluate cost savings opportunities and implement strategic projects to realize savings
Leverage local subject matter expert's tribal knowledge, spread adoption of best practices
Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
Coordinate closely with datacenter field operations to foster alignment and partnerships for business success

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

New

Mid to Senior Schedule Analyst

We are seeking a highly motivated individual with excellent quantitative skills ...

Location

United States , King George

Salary:

88000.00 - 115000.00 USD / Year

Tecolote Research

Expiration Date

Until further notice

Requirements

At least four (4) years of experience in schedule development, analysis, integration, and management are required, including milestones, tasks, duration, linkages, dependencies, and resources
At least four (4) years of experience using Microsoft Project, Project Server, or similar schedule tools
Working knowledge of schedule management best practices such as critical path methodology, schedule quality, and schedule execution metrics
Strong analytical, interpersonal and presentation skills
Proficiency with MS Office Suite, and have strong verbal and written communications skills
Must be able to work autonomously as well as within a team/collaborative environment
Active DoD Secret Clearance
Bachelor's degree required, preferably in math, engineering, business, or the sciences

Job Responsibility

Individuals will perform a wide variety of schedule analysis duties for work performed at the Naval Surface Warfare Center – Dahlgren Division (NSWCDD)
Responsible for planning, developing, maintaining, analyzing and presenting integrated project schedules
Duties will include performing schedule risk assessments, analysis of schedule variance, evaluation of schedule progress against the plan, critical path analysis, and evaluation of contractor's written reports
Work may also include schedule estimating, substantiation of confidence level generation, schedule/prediction analysis, performance measurement (earned value) and project forecasting
Must be able to work closely with Government and contractor personnel to gather data and present schedule analysis

What we offer

Health & Welfare
Company Paid Major Medical Insurance for employees and family members
Dental Insurance for employees and family members
Vision Insurance for employees (employee-paid for family members)
Group Life Insurance
Accidental Death and Dismemberment Insurance
Travel Accident Insurance
Long-Term Disability
Voluntary Short-Term Disability
Supplemental Life Insurance

Fulltime

Analyst, Msc Hire To Retire Ops - Background Check Team

The Analyst, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center is re...

Location

United States , Overland Park

Salary:

58600.00 - 105600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
2-4 years Related experience within an HR, shared services, or operational setting (Required)
HR Operations & Systems: Knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management (Required)
Knowledge of candidate screening processes, adjudication guidelines, case management, and compliance requirements. (Required)
Understanding of confidentiality, data privacy requirements, record retention, and handling of sensitive candidate information (Required)
Proficiency in analyzing data to identify trends, resolve discrepancies, and support data-driven decisions across HR functions (Required)
Problem Solving: Strong critical thinking and problem-solving skills to identify issues, assess root causes, and implement effective solutions within the HR lifecycle.
Communication: Excellent verbal and written communication skills to interact effectively with employees, managers, and cross-functional partners at all levels. (Required)
Microsoft Excel: Proficiency in Excel including formulas, pivot tables, and data analysis tools for reporting and operational support. (Required)
Attention To Detail: High level of attention to detail to ensure accuracy in transactions, documentation, and compliance activities. (Required)

Job Responsibility

Performs HR operational processes and transactions within the assigned Hire to Retire function which may include HR data management, background check administration, including candidate screening support, compliance reviews, issue resolution, or employee and manager inquiry resolution. Applies policy knowledge and judgment to deliver accurate, timely, and compliant outcomes
Researches and evaluates situations of moderate complexity within the assigned function, interpreting applicable policies, regulations, and guidelines to reach sound conclusions, with guidance available for novel or particularly sensitive matters
Reviews and analyzes operational data, program information, and audit results to identify discrepancies, monitor compliance, and recognize patterns or emerging issues, using findings to support resolution and inform team practices
Works collaboratively with internal partners such as Legal, Accounting, and HR Centers of Excellence to research and resolve issues, coordinate on cross-functional processes, and actively contribute to team or departmental projects that support HR service delivery
Identifies opportunities to improve workflows, documentation, and standard operating procedures within the assigned function, and supports the implementation of process changes that enhance efficiency, accuracy, and the overall employee experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Infrastructure Senior Tech Analyst

Citi's technology team is growing at lightning speed, and we're looking for tale...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years of experience in Unix/Linux SME role
Highly technical and problem solving skills in Linux environment
Knowledge of HP, Dell, IBM, VCS, VMWare VMs, VXVM and VVR hardware up to enterprise level
Prior experience in large scale enterprise infrastructure support, re-engineering, performance fine tuning and cost
Experience in Infrastructure Support Group in a high availability/mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Analytic and methodical approach to problem solving
Ability to remain calm and objective in a high-pressure environment
Must have strong self-management and be ready to use own initiative
Perfect communication, influencing and organizational skills are a must

Job Responsibility

SME/Unix System administrators responsible for providing L3 Unix support for GFT Unix infrastructure
Provide technical tier-3 Production Support Management for large complex infrastructure
Proactively monitor overall production support, resolving risks and issues and initiating corrective action plans as appropriate
Ensure processes are clearly documented
Provide regular communication to management and stakeholders of production support status for your infrastructure, including risks, issues and mitigations
Analyze complex problems/situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload which is subject to changing priorities and demands
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Engineering solutions and participation in projects implementation

Fulltime

Select Country

Data Center Critical Environment Business Analyst

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Data Center Critical Environment Business Analyst

Data Center Critical Environment Business Analyst

Critical Environment Business Analyst

People Services Center Analyst

People Services Center Analyst - VPP

People Services Center Analyst

Mid to Senior Schedule Analyst

Analyst, Msc Hire To Retire Ops - Background Check Team

Infrastructure Senior Tech Analyst

Our AI answers in your language