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As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Demonstrate conscientiousness on cost adheres to budget requirements
keep costs reasonable and contribute to staying within budget
Follow and adhere to safety and security policies and procedures
Report immediately any safety or security issues or concerns
Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business
Recognize potential customer impact of other events and issues
communicate potential impact, and plan for impact accordingly
Proactively review schedules and avoid conflicts when possible
Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met
Suggest ways for reducing the risk of performing maintenance
work with others to accommodate scheduling needs
In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience
Support escalation of issues to appropriate owner
Embody our culture and values
Requirements:
High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work
Ability to meet Microsoft, customer and/or government security screening requirements
Required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field