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Data Center and Network Operations Manager

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Advocate Health Care

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

62.15 - 93.25 USD / Hour
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Job Responsibility:

  • Participates in solution development and system repair tasks
  • Leads cross-functional teams through all aspects of project planning, implementation and completion
  • Manages project implementation schedules
  • Establishes detailed work plans and estimates for all project phases
  • Assists with the appropriate integration of technology
  • Creates, monitors and manages staffing levels and production expectations
  • Works with vendors to resolve all product issues
  • Provides status and issue updates to end user management and key stakeholders
  • Promotes independent and team continued research and investigation into new technologies
  • Performs human resources responsibilities for staff
  • Develops and recommends operating and capital budgets
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct
  • Direct Network Operations Supervisors and their teams
  • Oversees multiple 24/7 Network Operations Centers
  • Ensure incident detection, triage, escalation, and resolution follow defined SLAs and runbooks
  • Act as the escalation point for major incidents and outages
  • Lead Major Incident Management (MIM) bridge calls and coordinate cross-functional response
  • Ensure accurate ticketing, documentation, and event correlation
  • Leverage monitoring, alerting, and automation tools

Requirements:

  • Bachelor's Degree in Information Technology or related field
  • 3 years in solution development and support
  • 1 year of supervisory experience in a multi-discipline environment (including matrix management)
  • Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
  • Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements
  • Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
  • Demonstrated strong written and verbal communications skills when consulting with internal and external partners
  • Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
  • Strong organizational and analytical skills
  • Ability to gather, organize and present data
  • Strong problem and issue resolution skills
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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