Data Center and Network Operations Manager Job at Advocate Health Care

Job Responsibility

Participates in solution development and system repair tasks
Leads cross-functional teams through all aspects of project planning, implementation and completion
Manages project implementation schedules
Establishes detailed work plans and estimates for all project phases
Assists with the appropriate integration of technology
Creates, monitors and manages staffing levels and production expectations
Works with vendors to resolve all product issues
Provides status and issue updates to end user management and key stakeholders
Promotes independent and team continued research and investigation into new technologies
Performs human resources responsibilities for staff
Develops and recommends operating and capital budgets
Responsible for understanding and adhering to the organization's Code of Ethical Conduct
Direct Network Operations Supervisors and their teams
Oversees multiple 24/7 Network Operations Centers
Ensure incident detection, triage, escalation, and resolution follow defined SLAs and runbooks
Act as the escalation point for major incidents and outages
Lead Major Incident Management (MIM) bridge calls and coordinate cross-functional response
Ensure accurate ticketing, documentation, and event correlation
Leverage monitoring, alerting, and automation tools

Bachelor's Degree in Information Technology or related field
3 years in solution development and support
1 year of supervisory experience in a multi-discipline environment (including matrix management)
Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements
Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
Demonstrated strong written and verbal communications skills when consulting with internal and external partners
Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Strong organizational and analytical skills
Ability to gather, organize and present data
Strong problem and issue resolution skills

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program