Data and Supporter Services Lead

• Leading data operations, insights and supporter services that power supporter engagement
• Managing CRM and data processes, turning data into decisions that strengthen fundraising and deepen supporter relationships
• Ensuring data integrity, compliance, and actionable insights while leading a team that delivers exceptional supporter care
• Collaborating with colleagues across departments to drive data-led decisions
• Researching and advancing projects to improve systems and processes
• Overseeing compliance, privacy and leadership matters to maintain data integrity and standards
• Sharing accountability in a collaborative job share arrangement

• Previous experience in similar or equivalent role essential
• Demonstrated experience managing and overseeing CRM & Data Operations in a not-for-profit environment
• Strong understanding of data governance, privacy, and compliance (including PCI-DSS)
• Excellent interpersonal, communication and collaboration skills
• Experience in data analysis and insights for driving strategic decision-making
• Proactive in identifying areas for improvement with data-led approach to solution implementation
• Demonstrated ability to oversee and integrate organisational systems, identifying gaps, and researching best-fit solutions
• Strong curiosity, attention to detail, and problem-solving skills
• Passion for animal welfare and FOUR PAWS’ vision and mission

Previous experience with Salesforce, Marketing Cloud, Apsona, Form Assembly, Experience Cloud, SQL and coding highly regarded but not required

• Family friendly working arrangements and flexible working times
• Hybrid working model with the option of partial remote work
• Join a passionate and dedicated team, work in a collaborative environment, and contribute to meaningful and lasting impact on global animal welfare outcomes
• A multinational team with the spirit of being ONE FOUR PAWS
• Modern leadership culture and promotion of training measures
• PAWSdays: extra days off at the end of the year on top of your annual leave
• Birthday leave: extra day off to use around your birthday