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Vodafone Logo Vodafone · Customer Service

Data and Fixed Operations Advisor

Egypt, Cairo · Job Posted June 16, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Serves as the primary point of contact for customers experiencing weak internet connectivity, configuration, and performance issues
  • Diagnoses resolve complex technical problems related to internet services, including broadband, Wi-Fi, Home wireless and related technologies, utilizing advanced troubleshooting techniques and tools
  • Provides clear, concise, and accurate technical guidance and solutions to customers via phone, email, or other communication channels
  • Escalates unresolved complex issues to higher-level technical teams while maintaining a high sense of ownership and proactively following up to ensure timely resolution for the customer
  • Documents all customer interactions, troubleshooting steps, and resolutions accurately in the relevant systems
  • Works collaboratively with other customer care departments and technical teams to ensure seamless customer support
  • Adheres to achieve Data and Fixed operations KPIs and quality standards to consistently deliver the best experience

Requirements

  • Verbal and written communication skills in English
  • Outstanding active listening and problem-solving abilities
  • Strong customer service orientation with a passion for exceeding customer expectations and ownership
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Demonstrated ability to remain calm and professional under pressure
  • Proficiency in using computer systems and relevant support software
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