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Data and AI Intelligent Platform Support Engineer

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Microsoft Corporation

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Proficiency in reading, writing and speaking in Mandarin and English
  • Passionate for customer-facing tasks, and patient for helping others
  • Proven technical problem solving and troubleshooting skills, with the ability to understand and summarize the problem quickly
  • Strong interpersonal and communication skills
  • Ability to work independently with minimal management supervision and raise risk/asks actively and efficiently
  • Familiar with at least one of these programming languages: Python, JavaScript, C#, Java, R, C++
  • Basic knowledge for networking, and popular cloud concepts like docker, computer clusters, Kubernetes, RESTful API, etc
  • Any work experience in one of these technologies: AI, OpenAI, Machine Learning
  • BS or MS Degree in computer science, IT services, or the equivalent in work experience
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Nice to have:

  • Network, Security knowledge, experience for Azure products mentioned above, is a plus
  • Customer technical support experience is a plus
  • Working experience for more than 6 months is a plus

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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