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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Data and AI Intelligent Platform Support Engineer

Australia, Sydney · Job Posted March 25, 2026
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Job Description

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues
  • Readiness: You lead or participate in building communities with peer delivery roles and share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Proficiency in reading, writing and speaking in Mandarin and English
  • Passionate for customer-facing tasks, and patient for helping others
  • Proven technical problem solving and troubleshooting skills
  • Strong interpersonal and communication skills
  • Ability to work independently with minimal management supervision
  • Proficiency and experience with: Familiar with at least one of these programming languages: Python, JavaScript, C#, Java, R, C++
  • Basic knowledge for networking, and popular cloud concepts like docker, computer clusters, Kubernetes, RESTful API, etc
  • Any work experience in one of these technologies: AI, OpenAI, Machine Learning
  • BS or MS Degree in computer science, IT services, or the equivalent in work experience

Nice to have

  • Network, Security knowledge, experience for Azure products
  • Customer technical support experience
  • Working experience for more than 6 months
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