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As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Job Responsibility:
Response and Resolution: You own, investigate and solve customer technical issues
Readiness: You lead or participate in building communities with peer delivery roles and share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
Requirements:
Proficiency in reading, writing and speaking in Mandarin and English
Passionate for customer-facing tasks, and patient for helping others
Proven technical problem solving and troubleshooting skills
Strong interpersonal and communication skills
Ability to work independently with minimal management supervision
Proficiency and experience with: Familiar with at least one of these programming languages: Python, JavaScript, C#, Java, R, C++
Basic knowledge for networking, and popular cloud concepts like docker, computer clusters, Kubernetes, RESTful API, etc
Any work experience in one of these technologies: AI, OpenAI, Machine Learning
BS or MS Degree in computer science, IT services, or the equivalent in work experience
Nice to have:
Network, Security knowledge, experience for Azure products