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We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team. This is a hands-on role for analysts who enjoy coding, data modelling and turning complex data into clear, actionable insight. You’ll help build the data foundations, reporting and tools that enable Customer Operations to better understand performance, customer journeys and value. Customer Operations is evolving, with a focus on faster, more connected customer journeys. As Genesys becomes central to how we operate, and AI copilots change how colleagues support customers, this role will play a key part in measuring impact through accurate, scalable data products. This is not a reporting-only role. You’ll be improving how data is structured, accessed and trusted across the function.
Job Responsibility
Build and maintain dashboards, reporting and analysis
Write clean, reliable SQL to transform, join and explore data
Analyse customer journeys, operational performance and value realisation
Measure the impact of new tools, processes and customer experience changes
Carry out data quality checks and investigate issues
Improve existing dashboards to make them clearer, faster and more user-friendly
Work with stakeholders to understand requirements and deliver useful outputs
Support self-serve analytics through well-documented, trusted data products
Build knowledge of Customer Operations, Genesys data and customer journey performance
Requirements
Strong coding or technical data skills, particularly SQL
Experience working with reporting, analytics or business data
Confident working with data, identifying patterns and investigating issues
Strong problem-solving skills and attention to detail
Ability to explain technical concepts clearly to non-technical stakeholders
Interest in automation, data modelling and improving processes
Proactive mindset with the confidence to suggest improvements
Curiosity about customer journeys and operational performance
Nice to have
Experience with BigQuery, Looker, LookML or Google Cloud Platform
Experience working in a Customer Operations or contact centre environment
What we offer
33 days holiday (including bank holidays) increasing to up to 38 days
option to buy or sell up to an additional five days of annual leave
up to £3,600 of free shares each year after one year of service