Data Analyst, Office Angels

Office Angels

Location:
United Kingdom, Liverpool

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

20.24 GBP / Hour

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Job Description:

A dedicated Data Analyst is sought to support the Group Policy - Rent and Service Charge function. In this role, you will play a vital part in implementing policies and procedures that ensure accurate formulation of service charges for all customer types. You will maintain and enhance associated modelling and calculators while providing a customer-focused service to finance and operational colleagues.

Job Responsibility:

Implement policies and procedures that ensure accurate formulation of service charges for all customer types
Maintain and enhance associated modelling and calculators
Provide a customer-focused service to finance and operational colleagues

Requirements:

Collaborate with the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, ensuring compliance with legislation and government guidelines
Manage service charge processes, ensuring all statutory deadlines are met
Serve as the primary point of contact for internal service charge-related queries, ensuring accurate application of charges and calculations
Ensure service charge letters produced for customers are accurate, consistent, and compliant with legislation and internal standards
Prepare financial information for First Tier Tribunals, liaising with stakeholders to ensure thorough case preparation
Monitor compliance checks for service charge expenditure and maintain all collateral related to Service Charge Policy
Address escalated policy queries, providing expertise and support on complex issues
Maintain system records for accurate data management and investigation of issues
Build constructive relationships with internal and external stakeholders to support the Rent and Service Charge Strategy
Provide accurate and timely data to address customer queries and support decision-making
Assist the Policy Administrator - Rent & Service Charges, offering direction where needed
Stay updated on regulatory, legal, and systems knowledge relevant to the role
Actively contribute to the continuous improvement of processes and systems
Respond flexibly to changes in work priorities and undertake additional duties as required
Ensure compliance with GDPR and health and safety requirements

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Data Analyst