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Data Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Poughkeepsie

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Data Analyst to join our team in Poughkeepsie, New York. In this long-term contract role, you will play a key part in managing critical processes, analyzing data, and driving continuous improvements across various organizational systems. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in tools such as ServiceNow.

Job Responsibility:

  • Coordinate and manage incident, request, major incident, and problem processes to ensure timely resolution and accurate documentation
  • Lead high-priority incident management efforts, including facilitating bridge calls and providing updates to stakeholders
  • Conduct thorough reviews of major incidents and implement corrective actions to prevent recurrence
  • Oversee change management processes by reviewing requests for risk, completeness, and adherence to implementation standards
  • Facilitate organizational meetings, preparing and sharing agendas, and ensuring compliance with established policies
  • Conduct post-implementation reviews for high-risk and failed changes to identify improvement opportunities
  • Develop and manage workflows, catalog items, and record producers for common data requests
  • Identify opportunities for process automation and continuous improvement to enhance organizational efficiency
  • Maintain and update documentation, knowledge bases, and policies to support governance and compliance
  • Build and nurture strong relationships with technical teams, business units, and external vendors to ensure seamless collaboration

Requirements:

  • Solid understanding and hands-on experience with organizational frameworks and governance processes
  • Demonstrated expertise in managing processes such as incident resolution, change management, and problem-solving
  • Proficiency in using ServiceNow for workflow creation, data tracking, and process management
  • Exceptional communication skills, with the ability to facilitate discussions and provide clear stakeholder updates
  • Strong analytical abilities, including experience working with metrics and KPIs to drive decisions
  • Proven ability to work effectively under pressure while managing multiple priorities
  • Familiarity with fraud analytics, anti-fraud strategies, and investigations to support data-driven decision-making
  • Experience in identifying and implementing automation opportunities within organizational processes
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
January 31, 2026

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