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We are seeking a Data Analyst who will support DLM customers within Vodafone Enterprise by delivering clear, reliable and actionable analysis. The individual will maintain accurate inventory data, provide KPI reporting, perform customer‑specific reviews, and identify issues that may affect service performance or revenue. This role requires strong analytical capability, excellent communication skills, and the ability to manage multiple priorities in a collaborative and fast‑paced environment.
Job Responsibility:
Gather, cleanse and consolidate data from various sources to present an accurate view of the current inventory status
Produce weekly asset reports detailing managed asset status and highlighting pending requests
Perform in‑depth analysis to detect process failures and notify relevant teams for timely resolution
Lead weekly inventory review sessions with customers and internal partners, including RAG status reporting
Prepare weekly and monthly NMR conformance and disconnection reports
Manage ad‑hoc customer requests, validate upgrade and bulk requests, and respond promptly to data or reporting enquiries
Requirements:
Strong analytical thinker with excellent problem‑solving and presentation skills
Skilled at coordinating multiple activities within defined timeframes while maintaining high-quality standards
Motivated, proactive and committed to continuous improvement
Knowledgeable in customer information and data management systems, with an ability to link technical insights to business impact
Effective communicator in both Arabic and English, with strong verbal and written skills
Advanced user of MS Office applications including Excel, Access, PowerPoint and SharePoint
Experienced in Python and capable of creating dashboards using Power BI
Minimum of 3 years’ experience in data analysis and at least 6 years in a broader business context
Experienced in virtual working environments, quality management, and process management
Capable of preparing clear technical documentation, including standards, procedures and operational guides
Able to use data analysis tools to derive insights that support informed decision‑making
What we offer:
Opportunities to work with diverse global teams across Vodafone Enterprise
Exposure to complex datasets and enterprise‑level reporting frameworks
A collaborative environment that encourages continuous learning and innovative thinking
Engagement in impactful initiatives that support service performance and customer satisfaction