Data Analyst

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across CE&S and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across CE&S. The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft's assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance. We are seeking a goal-driven Data Analyst with extensive experience in delivering data-driven decision making & self-serve analytics to optimize customer experience and support operations across Microsoft’s assisted and self-service support surfaces. In this role, you will lead and collaborate closely with high-impact data analysts and strategic customers to solve complex problems. You will communicate trends and innovative solutions to stakeholders and work cross-functionally with engineering teams, product teams, and program management to deploy business solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.