Data Analyst Job at Robert Half (Mequon)

Job Description

We are looking for a senior-level data analyst to lead customer experience insight efforts and turn complex signals into clear business actions. This Long-term Contract position supports teams in Mequon, Wisconsin, and requires someone who can work independently, quickly establish direction, and influence outcomes across key customer journeys. The ideal candidate combines strong analytical judgment with hands-on experience in customer feedback programs, operational reporting, and cross-functional collaboration to improve performance at scale.

Job Responsibility

Produce recurring customer experience reports that highlight performance patterns, explain notable shifts, and connect findings to business impact
Maintain organized execution tracking for initiatives, ensuring priorities, owners, next steps, and results are clearly documented and reviewed regularly
Create insight communications such as briefs, summaries, and deep-dive analyses that clarify customer friction points, emerging trends, and recommended actions
Work closely with product, operations, technology, and customer experience partners to confirm findings, remove barriers, and drive progress on improvement efforts
Investigate customer journey issues by identifying root causes and translating data into practical recommendations for operational and experience enhancements
Manage customer feedback measurement activities using platforms such as Qualtrics, including survey setup, digital intercept support, and behavioral insight collection
Connect voice-of-customer inputs with operational and journey data to evaluate how customer signals influence service outcomes and business results
Tackle ambiguous analytical problems with minimal oversight, establishing structure, priorities, and next steps to keep initiatives moving forward

Requirements

Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical field is preferred
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or a closely related area
Demonstrated ability to build reporting that explains metric movement, performance variance, and the business implications behind the data
Hands-on experience with Qualtrics or a similar customer experience platform, including transactional surveys and digital feedback tools
Strong background in voice-of-customer analysis and combining feedback data with operational metrics to generate actionable insights
Proven ability to work independently, adapt quickly, and make progress in fast-moving or loosely defined environments
Effective partnership skills with cross-functional teams, with the ability to communicate insights clearly and support follow-through on actions

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

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