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The Data Analyst administers and improves key business applications while delivering reliable reporting, end user training, and analyses. This role ensures secure access provisioning, accurate data synchronization between systems, and actionable insights that support operational and business goals.
Job Responsibility:
Administer and support business applications, including configuration/module setup, user management, issue triage, and troubleshooting
Own ERP/account access provisioning workflows (requests, approvals, role-based access, and periodic reviews) to ensure accurate, secure, and timely user access
Monitor and validate data synchronization and integrations across systems
perform reconciliations, investigate exceptions, and coordinate fixes to maintain data integrity
Analyze operational and business data using SQL and Excel (and other tools as applicable) to identify trends, root causes, and improvement opportunities
Translate analysis into clear insights and recommendations, support strategic planning and operational decision-making with timely, accurate reporting
Partner with departments to gather reporting/system requirements, clarify data definitions, and prioritize enhancements that reduce manual work and improve accuracy
Provide end-user training and support for business applications and reporting
create and maintain user guides, SOPs, and quick-reference documentation
Coordinate with external vendors/consultants for support escalations, implementations, upgrades, and issue resolution
track progress through closure
Identify and implement opportunities to improve data management and systems workflows (e.g., standard intake, automation, and reduced rework) while maintaining appropriate controls
Apply data governance and quality controls (i.e., access/security standards, data definitions, validation routines, and audit-ready documentation)
Stay current on best practices in analytics, reporting, integrations, and application administration
recommend improvements where beneficial
Travel as needed to jobsites to support software implementations, train end users, and troubleshoot issues to restore service quickly
Requirements:
Bachelor’s degree in Data Science, Computer Science, Information Technology, Business, Analytics or a related field
0–4 years of experience in a data, reporting, systems, or application support role (internships, co-ops, and relevant project work count toward entry-level experience)
Proficiency with Excel (including pivots/lookups) and SQL for querying and analysis
Excellent analytical, organizational, and problem-solving skills as well as attention to detail
Strong communication and interpersonal skills, capable of working collaboratively across various teams or independently
You must be legally authorized to work in the United States for our company without the need for current or future visa sponsorship
Nice to have:
Experience supporting or administering an ERP, CRM, or other enterprise application (user access, roles, configuration, troubleshooting)
Familiarity with data integrations (file feeds, APIs, ETL/ELT concepts) and reconciliation/exception handling
Comfort documenting requirements, supporting UAT, and writing SOPs/knowledge articles for end users
Basic scripting/automation (e.g., Python, PowerShell, or Excel VBA) and/or ticketing systems experience
Experience with Power Query and a BI tool (Power BI preferred)