This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Product Support is the primary quality liaison group between the factories and Volkswagen of America. The role of the Data Analyst is to develop, implement, and maintain vehicle quality reports, performance metrics and all other reporting functions within VW Product Support and Warranty. Additionally, the role will manage/coordinate the budget for the Volkswagen Product Support vehicle fleet, lead the data warehouse improvement initiative and lead reporting for all VW new vehicle launches.
Job Responsibility
Generate and publish required charts, reports, and data analysis for assigned carlines/engines to support the vehicle quality improvement (FAP) process
Maintain data integrity and ongoing quality control of monthly and quarterly reports for upper management and Wolfsburg
Handle AdHoc data requests from within VW Aftersales and communicate the findings
Lead warranty-specific data improvement projects to drive innovation and process improvements
Identify, develop, establish and maintain new quality reports based on knowledge of the warranty system
Create new vehicle launch report in PROFI system on a weekly basis
Ensure all data and reporting for the new vehicle launch is accurate, timely and consistent
Collaborate with new vehicle launch coordinator and managers on a daily basis
Work closely with Data Scientists to create synergies within group and grow data reporting functions
Work directly with VW Warranty team to improve warranty claim data content and accuracy
Support the creation of presentations and reports for management
Plan, order and manage a fleet of vehicles
Work directly with the TSC and external contacts to ensure vehicles are properly cared for and maintained while in service
Requirements
5+ years professional experience
3+ years warranty or automotive technical related work experience
2+ years Business Objects experience
Bachelor degree in Statistics, Data Science, Management or related field
Working knowledge of automotive warranty systems and processes
Intermediate knowledge of Excel and PowerPoint
Strong analytical skills
Proficiency with data extraction tools such as SQL, Business Objects, Cognos, etc.
High self-organizing skills
Excellent interpersonal and communication skills
Ability to understand and communicate trends in large amounts of data
Nice to have
Master's degree in related field
Automotive technical knowledge/experience
Strong technical writing skills
Knowledge of VW systems such as PROFI, AQUA, and KSRM