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Data Analyst (VOC)

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Plaud

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Location:
Singapore , Singapore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. You’ll be part of a central Data Analytics team partnering closely with Product, Consumer & Business. While each role has a primary focus area, we value analysts who can think end-to-end, validate impact, and drive decisions beyond dashboards

Job Responsibility:

  • Analyze customer service performance across support interactions, logistics fulfillment, refunds, and QA to identify trends, risks, and improvement opportunities
  • Validate and quantify customer service signals to distinguish isolated incidents from systemic issues
  • Track and measure the impact of service actions and process changes, ensuring issues are followed through to resolution and outcome validation
  • Build and maintain dashboards and reporting views that provide clear visibility into service performance and recurring issues
  • Partner with Customer Service and Operations stakeholders to translate insights into data-informed actions and continuous improvement

Requirements:

  • Minimum 3 years of experience in data analytics, business analytics, or related roles within tech, AI, or product-driven companies
  • Bachelor’s degree in Analytics, Statistics, Mathematics, Economics, Computer Science, Engineering, or a related quantitative discipline
  • Strong working knowledge of SQL and hands-on experience analyzing real-world, imperfect datasets
  • Ability to translate qualitative inputs (e.g. customer feedback, issue descriptions) into quantitative analysis and measurable outcomes
  • Execution-oriented mindset with attention to detail, accountability for follow-through, and comfort working across multiple stakeholders
What we offer:
  • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success
  • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity
  • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency
  • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
  • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity
  • Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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