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Randstad Logo Randstad · IT - Software Development

Data Analyst / Research Analyst (UX)

Australia, Brisbane · Job Posted June 15, 2026
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Job Description

Randstad is currently working with an exciting client to find a Data Analyst / Research Analyst (UX). This is an initial part-time role (3 days per week) with potential to become a full time role. It is based in Toowong with free onsite parking and WFH flexibility. Client: Insurance Company Role: Data Analyst / Research Analyst (UX) Location: Toowong, Brisbane CBD with free onsite parking and WFH flexibility Work Basis: Part Time (3 days per week) with potential to become Full Time Role Overview: As a key member of a delivery team, the Data / Research Analyst will work closely with the UX/UI Designers, Digital Delivery stakeholders and other data specialists to provide key insights into the customer experience within the digital area of interest. You’ll be part of a team of delivery specialists creating the best digital experiences for customers.

Job Responsibility

  • Conduct comprehensive UX research on a diverse range of digital customer experience challenges, with particular emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis
  • Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and influencing factors that impact user behaviour and experience
  • Develop and execute effective research strategies and solutions, adapting existing methodologies to new contexts and devising approaches even when faced with limited initial information
  • Manage and execute research initiatives from inception to insight delivery with significant autonomy, applying statistical methods and quantitative analysis techniques to extract meaningful insights from complex, high-volume datasets
  • Translate complex research findings and their implications into clear, compelling narratives, effectively communicating actionable insights to diverse stakeholders, including senior leadership and those unfamiliar with UX principles
  • Utilise expert judgement, critical evaluation, and insightful interpretation to guide decision-making and recommend optimal courses of action for enhancing user experience
  • Collaborate with other departments to help communicate the value of being a 'customer led' business and how it influences, Employee, Business and Customer outcomes
  • Ensure consistency of digital customer approach across all products and online journeys
  • Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training

Requirements

  • Ideally experience with SQL (or similar) and experience with Data Visualisation tools (e.g. Power BI, Tableau or similar)
  • Strong commercial acumen, with the ability to balance the drive for improvement with recognition of stakeholder needs and external regulators
  • Strong communication skills and stakeholder engagement
  • Experience using analytical tools to investigate and analyse user data
  • Demonstrable comprehensive knowledge and hands-on application of UX research principles, methodologies, and best practices within a professional discipline (e.g., qualitative, quantitative, mixed-methods research)
  • Proven ability to assess unique or challenging user experience scenarios, applying sophisticated analytical and problem-solving techniques to uncover root causes and generate actionable insights
  • Proficiency in leveraging technical skills for data analysis and manipulation, for advanced analysis, pattern identification, and visualization of complex research findings
  • A creative and adaptive approach to research, capable of developing novel solutions and suggesting varied approaches to complex UX problems

What we offer

  • Free onsite parking
  • WFH flexibility
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