Data Analyst, Customer Experience Analytics

The Customer Experience Analytics (CXA) team powers data-driven decision making across Uber’s Community Operations (CommOps) org. Our team is currently looking to hire for our United States & Canada regional team. As a Data Analyst, you will shape and influence a world class experience for our customers interacting with support at Uber. This role is specifically focused on Uber Eats consumer support analytics, and will focus on reducing defective experiences, increasing user retention, and evaluating the effectiveness of our policies & tech. You will drive analyses and experimentation behind company-wide decisions related to our support experience; and build scalable tools that enable internal and external stakeholders to demonstrate data and act upon insights. You will be working on a wide range of high-priority projects, and have exposure to multiple stakeholders across Uber (Operations, Product and Engineering). Additionally, you will uncover insights from support interactions to drive product and operational improvements.