Data Analyst, Customer Experience Analytics Job at Uber (Chicago, Illinois)

Senior Customer Data Analyst

You’ll be a key member of our Customer Analytics team, using rich data from both...

Location

United Kingdom , Liverpool

Salary:

Not provided

Matalan

Expiration Date

Until further notice

Requirements

Strong stakeholder skills — confident presenting, influencing and building relationships across the business
Expert SQL skills, with the ability to write and optimise complex queries
Experience in customer analytics within B2C retail or e-commerce
Advanced analytical capability, including causal analysis and test & learn approaches
Experience with Python (or similar) for more advanced analysis and automation
Strong data visualisation skills — able to tell clear, compelling stories (Power BI preferred)
Familiarity with web analytics tools (e.g. Google Analytics, Amplitude)
Commercial awareness — able to link data directly to revenue and business outcomes
A collaborative mindset, with a passion for mentoring and developing others
A genuine interest in customer behaviour and using insight to drive better decisions

Job Responsibility

Turning business challenges into analytical solutions, delivering insight that shapes strategy
Building and automating dashboards and pipelines (Power BI), working closely with Data Engineering
Using advanced analytics (e.g. causal inference, test & learn) to measure marketing and customer impact
Driving customer segmentation in collaboration with Data Science and Customer Insight teams
Leading analytical projects end-to-end, from scoping through to delivery and storytelling
Building strong stakeholder relationships — confidently challenging and influencing to ensure focus on high-impact work
Mentoring and supporting junior analysts, sharing best practice and developing capability across the team
Producing clear, well-structured documentation to support reuse and scalability

What we offer

20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business

Fulltime

Senior Business Analyst, Data Analytics & CPM

Under limited supervision, specialized knowledge and skills obtained through tra...

Location

United States , St Petersburg, Florida

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

OneStream, Hyperion (HFM), or other CPM system experience strongly preferred
Strong knowledge of financial processes, including experience with financial reporting, financial close, consolidations, and FP&A
Bachelor’s degree with technical or business specifications and three (3) to five (5) years’ experience including any combination of the following: systems administration, technical customer support, application administration, software development, project management, technical consulting, software upgrade/implementation, technical analysis, general finance or accounting
Any equivalent combination of experience, education, and/or training approved by Human Resources
OneStream, Hyperion (HFM), or other CPM system certifications
Strong knowledge of financial processes, including experience with financial close, consolidations, financial reporting, and FP&A
Principles, practices, and procedures of internal systems and processes
Project Management processes and procedures
Business Process Improvement Processes and Procedures preferred
Skill in Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases at an intermediate level

Job Responsibility

Provide guidance, drive business transformation and strategic change, and create value by driving initiatives that reinvent the core of the business
Partner across the enterprise to introduce, enable, and adopt transformation methodologies and concepts within the product model
Model effectively—with deep understanding—agile execution, change management, and transformation advocacy across the business
Specialize in scaling transformation efforts across the organization, often leading multiple initiatives
Help more traditional companies transform to be product- or customer-led
Provide administration and support for the accounting systems and applications
Participate in the development and delivery of training curriculum to educate users on system functionalities and best practices
Support projects and establishes requirements to meet the information and process needs of the organization related to the business area
Acts as liaison to the business areas and systems users
Supports project teams for special projects which may impact multiple business units and oversees with business process improvements, many of which will have significant financial impact on the entire company

What we offer

medical, dental, and vision
life insurance
critical illness insurance and accident insurance
disability benefits
retirement savings
paid time off (including vacation, holidays, and sick leave)
and parental leave

Fulltime

Senior Customer Experience Analyst

As a Senior Customer Experience Analyst, you will be a key member of the Profess...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent practical experience
5+ years of experience in an operations, business analyst, or project coordination role, preferably within a professional services or technology organization
Demonstrated experience with financial processes such as purchase requisitions, purchase order management, and cost tracking
Proficiency with Professional Services Automation (PSA) tools (e.g., Clarizen, NetSuite OpenAir) and CRM systems
Strong analytical skills with proven experience in creating reports and deriving actionable insights from data

Job Responsibility

Manage the end-to-end subcontractor purchase requisition process, including creating engagement letters, building purchase requests, and tracking approvals
Oversee supplier purchase order funds, collaborating with Professional Services managers to manage budgets and process requests for additional funding
Track and analyze subcontractor costs for the NAM region, providing regular and ad-hoc reporting to support strategic decision-making
Ensure data integrity by diligently updating systems and tools, such as the PSA tool (Clarizen), with required project and financial information
Collaborate with pre-sales teams by building and managing the review process for Statement of Works (SOWs) and service contracts
Support the project delivery team by creating and setting up projects within the PSA tool (Clarizen) to ensure a smooth handoff
Proactively identify and recommend opportunities for process improvements based on data analysis to enhance operational efficiency and service quality
Uphold and contribute to organizational standards to maintain high-quality service delivery and customer satisfaction

Fulltime

Analyst-Data Analytics

The GCS Product Analytics group is currently hiring for a Senior Analyst, BLOC a...

Location

India , Gurgaon

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

2+ years of relevant professional experience including experience in hands-on analytical role(s) defining and tracking key business metrics, performing deep-dive analyses, and influencing business strategies
Lending, card products, or portfolio analytics experience is a plus
Strong analytical skills and an innovative approach to solving practical problems
Coding and technical expertise including the use of cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
Strong curiosity and initiative in tackling complex business analysis
dives deeply into the data, relentlessly pursues its meaning, and how these insights can driven business performance
Bachelor's degree
Advanced degrees in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.) preferred

Job Responsibility

Develop advanced analytics, segmentation frameworks, and forecasting tools to understand customer behavior and trends in key behavior metrics, e.g., ADB, AR, etc
Perform ad hoc analyses to identify trends, understand performance drivers, and unlock growth opportunities
Design and build automated lending data assets and self-service dashboards to monitor lending portfolio performance
Serve as subject matter expert for lending data sources and metrics
Translate complex data into actionable business insights that inform product and portfolio decisions

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Analyst-Data Analytics

This position partners closely with LOB’s, Risk, Compliance, Legal, Operations, ...

Location

India , Gurugram

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

2-3+ years of experience with analytical tools/skills such as Hive, BigQuery, SAS/SQL etc.
Ability to understand product architecture, and connect the dots between business objective and technical solutions to make informed business decisions
Self-starter who can combine exceptional problem-resolution and critical thinking skills and be willing to adapt to new technologies / tools
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Excellent communication skills, with the ability to engage with team members across teams
Advanced degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience

Job Responsibility

Analyze and interpret large volumes of customer and related data
Leverage big data environments and analytical tools to uncover hidden patterns, anomalies, and emerging risk trends, enabling proactive detection and mitigation of financial crimes
Evaluate and validate internal and external data sources to enhance data quality, accuracy, and coverage
Collaborate with teams to support the development, testing, and deployment of models and monitoring strategies
Partner closely with teams to translate data requirements into user stories, support testing (UAT), and deliver scalable data solutions using Agile methodologies

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Data Analyst, Customer Account Operations

Palo Alto Networks is looking for an accomplished Services Operations Analyst to...

Location

United States , Plano

Salary:

93000.00 - 149500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment
Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work

Job Responsibility

Lead end-to-end analytics for the AHM Strat-Ops organization
including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards
Drive continuous process improvement by implementation of automation solutions through the use of AI
Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python
Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM
Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives
Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders
Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives

Fulltime

Customer Experience Analyst

The CX Analyst supports the execution and measurement of Harbinger’s customer an...

Location

United States , Garden Grove

Salary:

70000.00 - 90000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

2–4+ years in Customer Experience, Operations, Analytics, or similar roles
Strong analytical and organizational skills with attention to detail
Comfortable working with data, trackers, and reporting tools
Clear written and verbal communication skills

Job Responsibility

Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs
Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through
Coordinate with internal teams and dealers to collect required forms, data, and feedback
Administer VOC programs (e.g., surveys, feedback collection, dealer inputs)
Analyze customer feedback, service data, and delivery metrics to identify trends and issues
Produce regular CX reports and dashboards for internal stakeholders
Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates
Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager
Support continuous improvement efforts through data, insights, and execution support
Maintain CX-related documentation, playbooks, and reference materials

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Sr. Data Analyst, Customer Reporting

There's likely a reason you've taken the time out of your busy day to review thi...

Location

United States

Salary:

100000.00 - 115000.00 USD / Year

PulsePoint

Expiration Date

Until further notice

Requirements

At least 5-8 years of experience as a Data Analyst or Data Engineer
Strong analytical and problem-solving skills, with attention to detail and a proactive approach to data-driven decision-making
Strong SQL skills
Knowledge of ETL processes and tools for data integration and transformation
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
Experience with distributed query engines (hive/presto/bigquery)

Job Responsibility

Lead the modernization of vendor-level reporting by identifying inefficiencies, automating manual workflows, and implementing scalable reporting frameworks
Partner with product team on prioritizing and implementing new features into platform reporting ensuring seamless compatibility when migrating clients
Partner closely with external vendors to refine data exchange processes, resolve discrepancies, and design integrations that improve data quality and reporting accuracy for both parties
Serve as a SME on PulsePoint’s internal data flows, ensuring vendor reporting aligns with platform architecture, compliance requirements, and evolving product capabilities
Conduct deep-dive performance analyses across vendor datasets to proactively detect emerging issues, performance degradation, and optimization opportunities
Implement monitoring and alerting mechanisms to proactively identify and resolve performance issues and identify bottlenecks and scalability issues
Document infrastructure changes, updates, and best practices for knowledge sharing across team, ensuring transparency and continuity
Improve vendor onboarding processes by defining clear reporting specs, data validation rules, and integration requirements
Actively participate in the development of new data-related features and products, as well as testing them to ensure they meet our high standards of quality and functionality

What we offer

Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
401(k) Match
Generous paid vacation and sick time
Paid parental leave & adoption assistance
Annual tuition assistance
Better Yourself Wellness program
Group volunteer opportunities and fun events
Commuter benefits and commuting subsidy
A referral bonus program

Fulltime

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Data Analyst, Customer Experience Analytics

Job Description

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