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Data Analyst, Customer Account Operations

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Palo Alto Networks

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Location:
United States , Plano

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

93000.00 - 149500.00 USD / Year
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Job Description:

Palo Alto Networks is looking for an accomplished Services Operations Analyst to join our Global Customer Services (GCS) Strat-Ops organization. In this pivotal role, you will lead data-driven initiatives focused on transforming how we leverage analytics to drive Account Health across the GCS organization. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment.

Job Responsibility:

  • Lead end-to-end analytics for the AHM Strat-Ops organization
  • including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards
  • Drive continuous process improvement by implementation of automation solutions through the use of AI
  • Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python
  • Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM
  • Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives
  • Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
  • Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
  • Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders
  • Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
  • Train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement

Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
  • Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment
  • Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
  • Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
  • Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
  • Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work

Nice to have:

  • Familiarity with Cybersecurity domain and Services/Customer Success concepts and metrics (e.g., churn, health scoring, product adoption)
  • Experience working with large datasets, data warehousing, and business intelligence concepts

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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