Data Analyst, Customer Account Operations Job at Palo Alto Networks (Plano)

Customer Operations Analyst

The Analyst is responsible for: Collecting, manipulating and studying data to re...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Three years relevant experience (Customer operations and Analytics)
Bachelor's degree in computer science, Information Systems or a related field
Proficient in SQL, Python, Oracle, and Advanced Excel for data analysis, reporting, and performance optimization
Skilled in Power BI dashboard development and data visualization to support real-time decision-making
Experienced in analysing large datasets, identifying trends, and delivering actionable business insights
Good Communication Skills
Demonstrates high levels of customer ownership and accountability by bringing the customer's experience into every decision
Takes accountability for identifying & addressing service issues
Seek simple solutions & remove unnecessary complexity to deliver the most efficient & cost-effective solution
Able to manage a diverse workload and bring new thinking to existing ways of doing things

Job Responsibility

Collecting, manipulating and studying data to reveal ways to improve the business, this also include conducting full lifecycle analysis and translating stakeholders' requirements into reporting deliverables
Ensuring that the data repositories produce consistent and can be reusable
Work with a good number of stakeholders at all bands and cross functionally
Identify and interpret patterns and trends, assess data quality and eliminate irrelevant data
Collect and manage data using a variety of methods, such as data mining and electronic documentation, to improve and/or expand database info
Make recommendations about the methods a company should use to collect, analyse and manage data to improve data quality and the efficiency of data systems
Communicate the results of the analysis as a comprehensive report to decision makers and others affected by the results
Manage consolidated operational reporting for Customer Service departments and each section's performance
Manage daily dashboard
Tracking and managing all initiatives and challenges across all the sections

Senior Demand Supply Analyst - Customer Operations

The Customer Operations team coordinates efforts among all internal groups to en...

Location

United States , Secaucus

Salary:

66375.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent
Minimum 3 years of work experience
Knowledge of business operations, including forecasting, procurement and material management
Detail-oriented and organized
Drive for results and high quality of work
Presentation and communication skills
Problem-solving skills
Extremely strong spreadsheet, modeling and visualization skills
Ability to adjust priorities quickly in a fast-changing environment
Bilingual Mandarin strongly preferred

Job Responsibility

Demonstrate ability to achieve results in demand and supply activities
Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
Strong ability to leverage systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives (cross-org) in order to understand implications and propose solutions
Collaborate with others to solve complex problems
Plan and track all inventory to mitigate aging, risk and excess

What we offer

competitive base salary
performance-based annual bonus eligibility
401(k) retirement savings plan
tuition reimbursement for eligible education programs
comprehensive medical, dental, and vision coverage
mental health resources and employee wellness support programs
company-paid life and disability insurance
paid time off (PTO) and company-paid holidays
parental leave and family care support programs
structured training programs and on-the-job learning opportunities

Fulltime

Staff Customer Operations Analyst

The Staff Customer Operations Analyst is a key member of the Customer Operations...

Location

United States , Secaucus

Salary:

87375.00 - 128150.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience
Alternatively, Master’s degree with 3 years of experience accepted
5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment
Advanced PC skills and expert in Microsoft Office, particularly Excel
Excellent communication, written, and presentation skills
Working knowledge of Tableau/ PowerBI for data visualization and presentation
Working knowledge of financial and accounting principles
Strong analytical and problem solving ability
Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment
Ability to present complex information to senior leadership and obtain alignment

Job Responsibility

Envision and execute the strategic direction set by senior management in all areas of inventory and operations
Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels
Accountable for supply and demand activities for multiple components
Leverage ERP systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key internal and external stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives to understand implications and propose solutions
Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems
Plan and track all inventory to mitigate aging, and drive resolution on excess

What we offer

Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about

Fulltime

Key Accounts Supply Chain & Customer Operations Analyst

Based at a Gates location in the United States, the Key Accounts Supply Chain & ...

Location

United States , Denver; Rochester Hills

Salary:

120000.00 - 140000.00 USD / Year

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Minimum 7 years of experience in manufacturing, supply chain, demand planning, customer service, planning, or order fulfillment
Bachelor’s degree in Business, Operations, Supply Chain, or related field (or 8+ years of equivalent applicable experience)
Proficiency in Microsoft Word and Excel
familiarity with databases
Self-driven and comfortable working in fast-paced environment
Strong written and verbal communication skills with confident decisiveness and proactive problem‑solving capability
High attention to detail and strong time‑management skills
Legally authorized to work in the United States without company sponsorship
Ability to travel up to 25%

Job Responsibility

Serve as the primary point of contact for key customer accounts and advocate for their needs across Supply Chain, Customer Service, and Commercial teams
Independently manage key customer accounts using customer portals to upload/download orders, review product details, analyze data, and monitor open orders to meet delivery requirements
Handle daily inbound inquiries (pricing, availability, backorders, scheduling, shipping/tracking, returns, emergency orders) with an emphasis on first‑call resolution
Provide product information, competitive interchange options, and substitution recommendations
Use CRM tools to accurately track, manage, and resolve cases
Collaborate with Supply Chain leadership to translate customer requirements into actionable operational objectives for manufacturing, planning, and procurement
Monitor monthly supply requirements and maintain product allocations that prioritize key customer demand using systematic planning and allocation tools
Track key customer delivery KPIs and escalate potential issues with urgency and cross‑functional coordination
Facilitate and champion the S&OP process for assigned manufacturing sites/value streams
Monitor demand trends and proactively communicate supply constraints and availability to Customer Service and Commercial teams

What we offer

Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement

Fulltime

Senior Staff Data Analyst, GTM Operations

We’re looking for a Senior Staff Data Analyst, GTM Operations to innovate, estab...

Location

Canada , Vancouver

Salary:

122300.00 - 171300.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Broad & varied experience in data analytics within a fast-paced business environment with multiple products, acquisition channels, and customer segments
Expert-level skills in SQL, data modeling, BI tools, and reporting systems (eg. Tableau)
Data Management and Infrastructure experience, including quality control and assurance
Entrepreneurial mindset and a proven ability to surface new insights that uncover opportunities or identify challenges, with results that lead to driving the business forward
Excellent collaboration skills, with an ability to stay engaged and agile despite multiple and sometimes conflicting priorities
Ability to build clear and concise presentations, and communicate effectively at every level of the organization (in particular - data visualization and story-telling)
Impeccable project management skills and attention to detail and a strong ability to thrive in an environment of change and ambiguity
Accountability: holds self and others accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results

Job Responsibility

Define best practices by conducting research and transforming data into insights that drive decision-making, execution, and investments for Hootsuite
Build partnerships and alignment with our internal data partners, including Data Technology, Product Analytics and Business Intelligence, to author, develop and document core data sets and empower operational and exploratory analysis
Provide advice and guidance on innovative data models, analytics and approaches to manage and present complex datasets into engaging and thought provoking stories through dashboards and other data visualization techniques
Be accountable for curating and analyzing large sets of go-to-market and operations data from multiple disparate sources, while developing, verifying, and validating analytics and reporting to address customer needs and resolve current business insights gaps
Responsible for data quality, consistency, reliability and integrity to support business planning and reporting initiatives
Identify and recommend opportunities for growth, and in building analyses to help prioritize opportunities and make rational project investments supported by data
Define and document business and analytics requirements for single source of truth data sets to be utilized across the entire business
Play a leading role in advancing our understanding of business conditions, developing narratives, preparing reports and presentations, and delivering presentations to senior management across the company
Act as a role model to the team by sharing knowledge, insights and learning. Demonstrate commitment to continuous learning, quality and innovation

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

New

Sr. Sales Operations Analyst

We are looking for a highly motivated, results oriented Sr. Sales Operations Ana...

Location

United States , Seattle

Salary:

127000.00 - 205500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years experience in operations or related field
Ability to deconstruct requirements and develop a compliance matrix
Proven experience building, maintaining, and automating sales performance dashboards (e.g., Tableau, PowerBI, or Looker)
Strong data hygiene skills with the ability to query, clean, and manipulate large, complex datasets
Strong business and IT modernization acumen including Cyber Security, Networking, and Artificial Intelligence
Strong verbal and written communication skills
Ability to work independently in fast paced environment
Well-organized with high attention to detail and accuracy with data
Proven ability to articulate and write compelling, business-outcome focused, value propositions
Operate independently to develop proposal outlines, compliance matrices, proposal schedules, and provide leadership and direction to cross-functional teams

Job Responsibility

Collaborate and partner with Finance, Strategy, Field Sales, Channel, Marketing, Sales Engineering, Sales Operations, Legal, InfoSec, Product Management, and other resources to develop compelling proposal responses for complex opportunities
Lead end-to-end pipeline management from initial lead activity through closure
Partner with Sales leadership to deliver advanced data visualizations, identify revenue trends, and build predictive models that highlight new growth opportunities
Drive business reviews, weekly sales outlook processes and cadence
Align with sellers on quoting and product management
Design, document, and deliver enablement on policies for managing account and quota assignment changes
Foster strong working relationships with internal stakeholders, and coordinate with subject matter experts (SMEs) to gather and incorporate technical, financial, and operational information
Identify and mitigate risks related to proposal development and submission
Ensure win themes, differentiators are included in the proposal and deliver a compelling response to the customer or partner
Leverage CRM data, BI tools, and advanced analytics platforms to synthesize large datasets into clear, executive-ready dashboards and operational KPIs

What we offer

Restricted stock units
Bonus

Fulltime

Senior Billing Systems & Operations Analyst

As the Senior Billing Systems & Operations Analyst, you will administer Qualia's...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle
Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems
An Owner's Mentality
A Problem-Solving Mindset
An Eye for Operations
Technical Aptitude
Project Management Expertise
A Drive to Execute
A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization

Job Responsibility

Billing Systems Administration: Own all aspects of our billing platform's configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle
Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia's needs on the roadmap
Billing Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need
Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Internal virtual events

Fulltime

Customer Account Specialist Graduate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity

Job Responsibility

Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
Manage corrective activities in regard to invoice inaccuracies
Provide customer service by responding, Tracking and resolving customer invoicing inquiries
Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Actively manage AR health & targets
Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
Support testing of new systems releases as requested
Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes)
analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

Data Analyst, Customer Account Operations

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?