Data Analyst – ServiceNow CMDB

• Configure and maintain CMDB classes, relationships, and attributes, ensuring continuous health monitoring and a target accuracy of 95%
• Implement and optimize Service Mapping to establish accurate service-to-infrastructure relationships, aligning the CMDB structure with the Common Service Data Model (CSDM)
• Develop automated workflows for CI updates and lifecycle transitions. Integrate the CMDB with discovery tools, monitoring systems, and external data sources
• Configure and manage the certificate inventory within ServiceNow, automating renewal workflows and expiration alerts
• Facilitate governance discussions, create compliance checklists, and ensure audit readiness through accurate documentation and lifecycle visibility

• ServiceNow CSA certification is required (candidates must provide the associated email address for verification)
• A minimum of 5+ years of experience with ServiceNow CMDB and related modules
• Strong knowledge of ITIL processes, including CMDB, ITAM, ITOM, and ITSM
• Expertise in CMDB lifecycle management aligned with CSDM
• Proven experience maintaining CMDB health (target: 95% accuracy) and resolving data quality issues
• Proficient in JavaScript, Business Rules, Client Scripts, and GlideRecord
• Experience with Flow Designer, Scheduled Jobs, and Notifications
• Strong in ServiceNow workflows, reporting, dashboards, and analytics

Preferred Certification: Certified Application Developer (CAD) or Certified Implementation Specialist – Data Foundations (CMDB & CSDM)

• Play a central role in optimizing and governing a critical enterprise platform (ServiceNow)
• Opportunity to work across multiple domains: ITOM, ITAM, and ITSM
• Engage in a role focused on data quality, governance, and automation
• Hybrid work model offers flexibility