Data Analysis Lead – Service Mapping & Strategy

• Support the development of the overall Service Mapping approach and strategy and defining standards
• Lead the development and uplift of regulated business services required to support our Operational Resilience outcomes and engagement across the Mastercard live markets
• Define outputs and the activities required to deliver fit-for-purpose service mapping for each type of service
• identifying gaps in resilience or improvements to be assessed within a risk-based model
• Lead data, technology and process analysis activities including information gathering, desk research, stakeholder engagement and workshop facilitation
• supporting and uplifting current BAU support mechanisms in line with the service mapping approach
• Collaborate with the wider operational resilience team to develop outputs and artefacts, such as findings reports, service maps, leadership presentations that deliver insights and recommendations based on the specific service mapping activities
• informing and developing improvements to improve automation and tooling to support BAU service mapping rollout
• Report on progress
• aligning with key objectives being measured above and co-ordinating activities with peers
• Identify gaps in service maturity and drive targeted initiatives to improve stability, resilience, and scalability
• Translate complex technical and operational topics into clear, actionable insights for senior stakeholders
• Partner with regional teams to ensure consistent service standards while accommodating local market requirements

• Extensive experience in business, data and process analysis
• driving improvement through data-driven insights, communication, and strategic thinking to boost efficiency and achieve goals
• Extensive experience in ITIL methodology
• proven understanding and application of service mapping within an IT service management practice
• Strong experience and clear understanding of service analysis and mapping, including regulatory, contractual, and operational service perspectives across complex inter-dependant services
• Good communicator with moderate experience in stakeholder management and engagement
• Good understanding Mastercard Realtime / Faster Payments services, processes, technologies, and solutions
• Moderate professional experience in financial services, cards, payments, or another related field
• Experience building relationships and working with technical, business and financial stakeholders

Workshop design and facilitation experience beneficial but not essential