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Citizens is in the midst of a bold, enterprise-wide transformation—leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You’ll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data—it’s about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You’ll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments.
Job Responsibility:
Strategic Coordination & Program Enablement
Agile Delivery & Stakeholder Engagement
Budgeting & Financial Oversight
User-Centric Product Design
AI & Data Enablement
Continuous Improvement & Innovation
Requirements:
Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases
Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change
Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity
Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures
Exceptional communication, relationship-building, and stakeholder management skills
Prior experience in Financial Services or Management Consulting
Bachelor’s degree required
advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus
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