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Handle incoming calls for both sales and service inquiries
Process service requests using the client's application system
Generate sales by understanding customer needs and creating desire for products
Manage bookings, including cancellations, modifications, and confirmations
Upsell additional products, services, and extended stays
Requirements
Fluency in Danish and English (essential)
Excellent interpersonal and communication skills
A natural ability to drive sales and achieve targets
Professionalism and emotional resilience
Strong attention to detail and multitasking abilities
A customer-centric mindset, aiming to surprise and delight in every interaction
Previous experience in customer service or sales roles (essential)
Familiarity with call centre practices and KPIs (preferred)
Nice to have
Familiarity with call centre practices and KPIs
What we offer
Uncapped Commission: Rewarded for sales results, with on-target earnings of £5,000 per annum
Training & Development: Full product, system, sales, and customer service training provided
Career Progression: Opportunities to advance to roles such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive, or Team Manager
Health & Wellbeing: BUPA Life Insurance Scheme, eye test vouchers, and access to Perkbox
Workplace Perks: Recently built premises, staff room with refreshments, and a smart casual dress code
Corporate Discounts: Discounts on hairdressing, gym memberships, restaurants, and bars
Holidays: 20 days annual leave plus an additional day per year of service (up to 5 days), plus bank holidays
Community Engagement: Involvement in local charities and fundraising events
Additional Benefits: Recommend-a-friend scheme, NVQ qualifications, and apprenticeship opportunities