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Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Danish native or fluent with strong English communication skills? Looking to make your career in Porto in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Danish Customer Advisor team.
Job Responsibility:
Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Requirements:
Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)
What we offer:
Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program