Daniel L. Ritchie Center for Sports & Wellness Operations Supervisor

• Supervise, coordinate, and promote the teamwork of Ritchie Center shift staff (service, facility, program, event) to maximize the customer experience of students, members, and guests within all venues of the Daniel L. Ritchie Center for Sports & Wellness
• Knowledge of the emergency response plan and demonstrated ability to coordinate correct responses and completion of the appropriate documentation during accidents and incidents
• Understand, demonstrate, and be able to coach Ritchie Center staff in the areas of customer experience management, service above self, and position core responsibilities
• Coordinate and complete shift set-up/changeover/teardown of parking, venues, support areas, programs, events, and services
• Perform shift tasks including, but not limited to facility access control, hourly headcounts, door checks, crowd management, enforcement of guidelines and procedures, facility/equipment inspections, housekeeping and stick level inspections, customer service issue resolution
• Maintain thorough knowledge of and monitor proper equipment use
• accurately follow directions and diagrams
• ensure the completion of responsibilities in a timely fashion
• Complete training and regularly utilize the following software programs: RecTrac, iEBMS, MS Teams, SubItUp, and Connect2
• Maintain a strong knowledge of and enforce all guidelines and procedures
• Handle conflict or stressful situations in a calm, professional manner and help provide solutions to situations
• Attend all staff meetings, in-services, and trainings
• Be an active representative of the Division of Kennedy Mountain Campus, Wellness, & Recreation at all times

• Current Employee for the Division of Kennedy Mountain Campus, Wellness, & Recreation
• Valid CPR/FA/AED Certification
• Ritchie Center Safety Training
• University of Denver Minors Training

At least one academic quarter of KMCWR employment with a positive review is preferred, but not required

The University of Denver offers some benefits for non-benefited employees