Damp & Mould Service Coordinator Job at Social Value Portal Ltd (London)

Job Description

Pertemps Network Group are supporting a reputable housing provider in London with the appointment of a Damp & Mould Service Coordinator to play a critical role in improving the delivery, monitoring, and coordination of damp and mould services across its housing portfolio. This role sits at the centre of operational performance, service assurance, and resident communication. The post holder will support the Damp & Mould service by ensuring effective administration, performance tracking, correspondence management, and cross-team coordination, while actively contributing to service improvement and resident confidence.

Job Responsibility

Support the effective delivery of damp and mould services by coordinating administrative processes, workflows, and service data
Monitor performance against agreed KPIs, service standards, and contractual targets, escalating risks or delays where appropriate
Assist in embedding learning from operational delivery into service improvements and revised working practices
Track progress of damp and mould cases, ensuring actions are followed through to completion
Allocate, monitor, and manage written and electronic correspondence relating to damp and mould cases, including emails, letters, and system-based enquiries
Maintain accurate records across internal housing and repairs systems, ensuring data quality and audit readiness
Support reporting requirements by collating performance information, correspondence volumes, and case outcomes
Represent the housing provider at resident engagement meetings, forums, or scrutiny sessions, providing updates on damp and mould activity and responding to queries
Ensure communication with residents is clear, timely, transparent, and empathetic, particularly in sensitive or complex cases
Liaise with internal teams, contractors, and service providers to resolve repair issues and improve resident outcomes
Work collaboratively with contractors and service providers, adopting a strong “One Team” approach to resolve damp and mould issues efficiently
Support integrated working across housing management, repairs, asset management, and customer services
Promote consistent service delivery standards across teams and partners
Support compliance with housing standards, health and safety requirements, and internal procedures
Contribute to service reviews, audits, and improvement initiatives
Identify recurring issues and trends to inform preventative and long-term solutions

Requirements

Experience supporting housing repairs, asset management, or property-related services (damp & mould experience desirable)
Strong administrative experience within a fast-paced, performance-driven environment
Experience managing correspondence, case tracking, or performance data
Experience working with residents and handling sensitive service issues
Excellent organisational skills with the ability to manage competing priorities and deadlines
Strong written and verbal communication skills, with the ability to explain technical or service information clearly
Confident using IT systems, databases, and Microsoft Office (Word, Excel, Outlook)
Strong attention to detail and commitment to accurate record-keeping
Ability to work collaboratively with internal teams and external partners
A proactive, solution-focused mindset with a commitment to service improvement

Nice to have

Experience working within a housing association or social housing environment
Understanding of damp and mould issues, housing standards, or disrepair processes
Experience supporting performance reporting or KPI monitoring

What we offer

Competitive temporary PAYE rate (£20.00 – £21.50)
Opportunity to contribute to a high-profile service area with direct impact on residents’ health and wellbeing
Supportive team environment with exposure to service improvement and operational delivery
Valuable experience within a reputable housing provider

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Damp & Mould Service Coordinator

Job Description

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