Damage Motor Claims Handler

• Responsible for the validation, investigation, negotiation and fulfilment of first and third party damage claims, and any other associated losses
• Proactively resolve outstanding investigations, in order to choose the most appropriate settlement route
• The role will have end to end ownership and accountability
• Supporting our customers, you'll work to targets to achieve team and individual goals

• Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload
• A strong team player with a proactive attitude, eager to learn and support colleagues
• Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first
• Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Word
• Confidence in dealing with customer and third-party calls, alongside managing your own workload
• Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience
• Claims experience is required for this role

Having a valid driver’s license and experience driving on UK roads would be beneficial for this role, as it provides a better understanding of motor claims and the customer experience

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
• 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
• Income protection on 50% of your salary for 5 years
• Life assurance cover at four times your salary
• Discounts and cashback savings across hundreds of other well-known brands
• Flexible benefits scheme
• Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
• Enhanced maternity, paternity, shared parental, and emergency dependant leave
• Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
• Trained mental health first aiders (MHFA) for support whenever you need it
• Volunteering opportunities through our partnership with Neighbourly
• Up to £50 a month to match any contributions you make to your local community