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Da refuge practitioner

United Kingdom, Leicester 12602.00 GBP / Year · Job Posted April 11, 2026
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Job Description

We are looking for a compassionate and dedicated Domestic Abuse (DA) Refuge Practitioner to join a specialist women's refuge service supporting BAME women and their children. This is a rewarding frontline role where you will provide safe accommodation, emotional support, and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based violence, and other forms of harm. You will play a vital role in helping women rebuild their safety, independence, and wellbeing, while working within a supportive, culturally responsive team environment.

Job Responsibility

  • Manage referrals, admissions, and risk/needs assessments
  • Provide 1:1 emotional and practical support, including safety planning
  • Support women to access housing, benefits, legal advice, health, and education services
  • Advocate for residents and attend key appointments (e.g. court, housing, GP)
  • Deliver culturally appropriate support to BAME women
  • Understand and respond to issues such as patriarchy, racism, and community pressures
  • Provide interpretation/translation where needed
  • Support complex cases including immigration and NRPF
  • Develop and review personalised support plans
  • Monitor progress and outcomes
  • Support move-on and resettlement into independent living
  • Help maintain a safe, clean, and welcoming refuge environment
  • Facilitate house meetings, activities, and community engagement
  • Support day-to-day running of the refuge
  • Safeguard children and vulnerable adults
  • Work with agencies such as Social Care, MARAC, Police, and Early Help
  • Identify risks and take appropriate action
  • Participate in out-of-hours rota (including evenings/nights)
  • Respond to emergencies and new referrals when required
  • Maintain accurate case notes, risk assessments, and records
  • Ensure compliance with GDPR and confidentiality standards

Requirements

  • Experience supporting BAME women affected by domestic abuse / HBV / forced marriage
  • Minimum 2-3 years' experience in a support, safeguarding, or social care setting
  • Ability to speak at least one BAME language (e.g. Urdu, Punjabi, Bengali, Somali, etc.)
  • Strong communication, advocacy, and interpersonal skills
  • Ability to manage complex cases and work under pressure
  • Good IT and organisational skills
  • Flexible approach (including on-call work)
  • Commitment to equality, diversity, and anti-discriminatory practice
  • Empathy, resilience, and a non-judgemental approach
  • Enhanced DBS (or willingness to obtain)

Nice to have

  • First Aid qualification
  • Experience in the voluntary sector
  • Knowledge of BAME cultural needs in domestic abuse contexts
  • Experience supporting complex needs (mental health, substance misuse, NRPF)
  • Full UK driving licence and access to a vehicle

What we offer

  • Make a real difference in the lives of women and children
  • Be part of a supportive, values-driven team
  • Work in a role that is meaningful, impactful, and rewarding
  • Opportunities for training and professional development
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