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We are looking for a compassionate and dedicated Domestic Abuse (DA) Refuge Practitioner to join a specialist women's refuge service supporting BAME women and their children. This is a rewarding frontline role where you will provide safe accommodation, emotional support, and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based violence, and other forms of harm. You will play a vital role in helping women rebuild their safety, independence, and wellbeing, while working within a supportive, culturally responsive team environment.
Job Responsibility:
Manage referrals, admissions, and risk/needs assessments
Provide 1:1 emotional and practical support, including safety planning
Support women to access housing, benefits, legal advice, health, and education services
Advocate for residents and attend key appointments (e.g. court, housing, GP)
Deliver culturally appropriate support to BAME women
Understand and respond to issues such as patriarchy, racism, and community pressures
Provide interpretation/translation where needed
Support complex cases including immigration and NRPF
Develop and review personalised support plans
Monitor progress and outcomes
Support move-on and resettlement into independent living
Help maintain a safe, clean, and welcoming refuge environment
Facilitate house meetings, activities, and community engagement
Support day-to-day running of the refuge
Safeguard children and vulnerable adults
Work with agencies such as Social Care, MARAC, Police, and Early Help
Identify risks and take appropriate action
Participate in out-of-hours rota (including evenings/nights)
Respond to emergencies and new referrals when required
Maintain accurate case notes, risk assessments, and records
Ensure compliance with GDPR and confidentiality standards
Requirements:
Experience supporting BAME women affected by domestic abuse / HBV / forced marriage
Minimum 2-3 years' experience in a support, safeguarding, or social care setting
Ability to speak at least one BAME language (e.g. Urdu, Punjabi, Bengali, Somali, etc.)
Strong communication, advocacy, and interpersonal skills
Ability to manage complex cases and work under pressure
Good IT and organisational skills
Flexible approach (including on-call work)
Commitment to equality, diversity, and anti-discriminatory practice
Empathy, resilience, and a non-judgemental approach
Enhanced DBS (or willingness to obtain)
Nice to have:
First Aid qualification
Experience in the voluntary sector
Knowledge of BAME cultural needs in domestic abuse contexts