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Da refuge practitioner

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Brook-St Hiredonline

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Location:
United Kingdom , Loughborough

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Category:
-

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Contract Type:
Not provided

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Salary:

12602.00 GBP / Year
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Job Description:

A specialist women's refuge service is seeking DA Refuge Practitioners to provide compassionate, culturally sensitive support to BAME women and their children who are experiencing domestic abuse, forced marriage, honour-based violence, or other forms of harm. You will play a key role in ensuring residents receive safe accommodation, high-quality support, and help to rebuild safety, independence and wellbeing. This role involves working collaboratively with the refuge team to deliver a safe, supportive environment and culturally appropriate services. This is a frontline role that requires emotional resilience, excellent communication, and an ability to work confidently with complex needs.

Job Responsibility:

  • Receive referrals, complete admissions, and carry out needs and risk assessments for new residents
  • Provide warm, culturally sensitive welcomes, ensuring women and children feel safe and supported
  • Support residents in understanding refuge rules, safeguarding procedures, and their rights
  • Deliver 1:1 practical and emotional support, including safety planning, wellbeing support, crisis intervention, and ongoing case management
  • Assist with accessing essential services such as health, education, legal, housing, benefits and immigration advice
  • Provide advocacy and accompany residents to appointments (e.g., solicitors, court, housing, GPs)
  • Support residents to develop independence, life skills, and confidence
  • Provide culturally appropriate support, recognising the impact of patriarchy, racism, colonisation, multi-perpetrator risk and community pressures
  • Offer interpretation or translation where necessary
  • Support women from BAME communities with complex immigration or NRPF situations
  • Develop, review and implement Support Plans tailored to each resident's needs
  • Record and monitor emotional, physical, and psychological progress
  • Assist with the day-to-day running of the refuge, ensuring it remains safe, clean and well maintained
  • Facilitate housing meetings, cleaning rotas, and community-building activities
  • Participate in the out-of-hours rota, including evening or night duties
  • Respond to calls from residents and helplines, and attend site where necessary to handle emergencies
  • Admit new referrals during out-of-hours periods when required
  • Promote the wellbeing of children and young people, ensuring early intervention needs are identified
  • Maintain accurate case notes, referral logs, risk assessments and support plans (electronic and paper)
  • Keep monitoring data and statistical information up to date
  • Adhere to all Health & Safety and security procedures
  • Attend staff meetings, team briefings, supervision and training sessions

Requirements:

  • Experience working with BAME women and communities affected by domestic abuse, forced marriage, HBV or similar issues
  • Experience in a social care, support work or safeguarding environment (minimum 2-3 years)
  • Ability to speak at least one BAME language (e.g., Urdu, Hindi, Punjabi, Gujarati, Bengali, Pushtu, Somali, or other relevant languages)
  • Strong communication (verbal, written), listening and interpersonal skills
  • Ability to deliver emotional and practical support, including advocacy
  • Ability to work under pressure and make confident decisions in emergencies
  • Strong organisational and IT skills (case recording, data entry, reporting)
  • Ability to work flexible hours including on-call or night duties
  • Commitment to equality, diversity, anti-racist and anti-discriminatory practice
  • Empathy, approachability and resilience
  • Enhanced DBS (required)

Nice to have:

  • First Aid qualification
  • Experience in the voluntary sector
  • Experience delivering training or community awareness sessions
  • Knowledge of BAME cultural needs affecting domestic abuse survivors
  • Experience supporting individuals with complex needs (mental health, substance misuse, NRPF)
  • Driving licence with access to a vehicle

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Parttime
Work Type:
On-site work
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