Da refuge practitioner Job at Brook-St Hiredonline (Loughborough)

Da refuge practitioner

Brook-St Hiredonline

Location:
United Kingdom , Loughborough

Category:
-

Contract Type:
Not provided

Salary:

12602.00 GBP / Year

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Job Description:

A specialist women's refuge service is seeking DA Refuge Practitioners to provide compassionate, culturally sensitive support to BAME women and their children who are experiencing domestic abuse, forced marriage, honour-based violence, or other forms of harm. You will play a key role in ensuring residents receive safe accommodation, high-quality support, and help to rebuild safety, independence and wellbeing. This role involves working collaboratively with the refuge team to deliver a safe, supportive environment and culturally appropriate services. This is a frontline role that requires emotional resilience, excellent communication, and an ability to work confidently with complex needs.

Job Responsibility:

Receive referrals, complete admissions, and carry out needs and risk assessments for new residents
Provide warm, culturally sensitive welcomes, ensuring women and children feel safe and supported
Support residents in understanding refuge rules, safeguarding procedures, and their rights
Deliver 1:1 practical and emotional support, including safety planning, wellbeing support, crisis intervention, and ongoing case management
Assist with accessing essential services such as health, education, legal, housing, benefits and immigration advice
Provide advocacy and accompany residents to appointments (e.g., solicitors, court, housing, GPs)
Support residents to develop independence, life skills, and confidence
Provide culturally appropriate support, recognising the impact of patriarchy, racism, colonisation, multi-perpetrator risk and community pressures
Offer interpretation or translation where necessary
Support women from BAME communities with complex immigration or NRPF situations
Develop, review and implement Support Plans tailored to each resident's needs
Record and monitor emotional, physical, and psychological progress
Assist with the day-to-day running of the refuge, ensuring it remains safe, clean and well maintained
Facilitate housing meetings, cleaning rotas, and community-building activities
Participate in the out-of-hours rota, including evening or night duties
Respond to calls from residents and helplines, and attend site where necessary to handle emergencies
Admit new referrals during out-of-hours periods when required
Promote the wellbeing of children and young people, ensuring early intervention needs are identified
Maintain accurate case notes, referral logs, risk assessments and support plans (electronic and paper)
Keep monitoring data and statistical information up to date
Adhere to all Health & Safety and security procedures
Attend staff meetings, team briefings, supervision and training sessions

Requirements:

Experience working with BAME women and communities affected by domestic abuse, forced marriage, HBV or similar issues
Experience in a social care, support work or safeguarding environment (minimum 2-3 years)
Ability to speak at least one BAME language (e.g., Urdu, Hindi, Punjabi, Gujarati, Bengali, Pushtu, Somali, or other relevant languages)
Strong communication (verbal, written), listening and interpersonal skills
Ability to deliver emotional and practical support, including advocacy
Ability to work under pressure and make confident decisions in emergencies
Strong organisational and IT skills (case recording, data entry, reporting)
Ability to work flexible hours including on-call or night duties
Commitment to equality, diversity, anti-racist and anti-discriminatory practice
Empathy, approachability and resilience
Enhanced DBS (required)

Nice to have:

First Aid qualification
Experience in the voluntary sector
Experience delivering training or community awareness sessions
Knowledge of BAME cultural needs affecting domestic abuse survivors
Experience supporting individuals with complex needs (mental health, substance misuse, NRPF)
Driving licence with access to a vehicle

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Parttime

Work Type:

On-site work

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