Da Refuge Manager Job at Brook-St Hiredonline (Leicester)

Da Refuge Manager

Brook-St Hiredonline

Location:
United Kingdom , Leicester

Category:
-

Contract Type:
Not provided

Salary:

30868.00 GBP / Year

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Job Description:

An established, non-profit domestic abuse service is seeking an experienced DA Refuge Manager to lead the day-to-day running of a women's refuge supporting survivors of domestic abuse and their children. The service operates as a 24-hour refuge, providing safe, culturally sensitive accommodation and holistic support. The post holder will have overall responsibility for service delivery, staff management, safeguarding, and partnership working, ensuring high standards of care and compliance at all times.

Job Responsibility:

Oversee the daily operations of the refuge, ensuring safe, effective, and trauma-informed support
Line manage staff, providing supervision and guidance on complex casework including safeguarding
Ensure contractual, funding, and quality standards are met
Lead on rotas, budgeting, reporting, and operational planning
Participate in an out-of-hours management rota when required
Ensure culturally sensitive, person-centred support for women and children fleeing domestic abuse
Oversee casework including housing, benefits, legal options, health, education, and move-on accommodation
Promote independence, empowerment, and positive outcomes for residents
Recruit, induct, supervise, and develop staff
Ensure training requirements are met and best practice is embedded
Foster a positive, supportive, and accountable team culture
Work closely with local authorities, housing providers, and multi-agency partners
Deliver presentations and contribute to community and professional awareness of domestic abuse
Maintain accurate case records, monitoring data, and reports
Ensure health & safety, security, and safeguarding procedures are followed
Uphold confidentiality, GDPR, and equality & diversity principles

Requirements:

Proven experience managing or supervising services supporting survivors of domestic abuse
Strong knowledge of safeguarding, child protection, and multi-agency working
Experience within the voluntary or non-profit sector
Excellent leadership, organisational, and communication skills
Ability to work flexibly, including occasional out-of-hours duties
Enhanced DBS clearance (or willingness to obtain)

Nice to have:

Experience working with BME communities
Relevant qualification in social care, domestic abuse, or related field
First Aid qualification
Ability to speak an additional community language

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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