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D365 - Key user - Complex Orders

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Alfa Laval

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as our Order Handler in the ONE ERP journey of Alfa Laval, India (F&W / Energy / Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management.

Job Responsibility:

  • Detailed review of existing master data and cleansing of data
  • Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution
  • Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
  • Support integration of existing system tools with ERP such as One Service, Discount tool etc
  • Design ERP process for order processing for all types of sales, from order review to invoice
  • Design process in ERP for pricing, discounts, taxes and contract terms
  • Design process for Customer account creation
  • Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records
  • Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately
  • Execute test scripts (unit, integration, UAT) for order-related scenarios
  • document outcomes and raise defects
  • Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles
  • Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams
  • Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners
  • Perform periodic reconciliations between legacy systems, spreadsheets and the ERP
  • Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps
  • Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs
  • Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state
  • Train end users on order-entry best practices and system changes during hypercare
  • Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Requirements:

  • Graduate [Engineering & Commerce] with an exemplary track record
  • Knowledge of Purchase order / Contract’s commercial terms and conditions
  • Minimum 6-8 years of experience in order processing, order management, or order-to-cash roles
  • ERP exposure mandatory (experience with SAP, Oracle, Microsoft Dynamics or similar preferred)
  • Proven participation in ERP implementations, cutovers, or major system upgrades is strongly preferred
  • Comfortable using ERPs, order-entry screens, spreadsheets, and basic SQL or data-query tools for reconciliation
  • Strong understanding of order-to-cash processes: quoting, order capture, fulfillment, invoicing, returns
  • Detail-oriented with strong problem-solving and root-cause analysis skills
  • Clear written and verbal communication for coordination and documentation
  • Ability to work under pressure, triage high-priority orders and manage competing SLAs
  • Experience collaborating with cross-functional implementation teams and IT

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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