D365 - Key user - Complex Orders Job at Alfa Laval (Pune)

Job Description

Join us as our Order Handler in the ONE ERP journey of Alfa Laval, India (F&W / Energy / Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management.

Job Responsibility

Detailed review of existing master data and cleansing of data
Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution
Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
Support integration of existing system tools with ERP such as One Service, Discount tool etc
Design ERP process for order processing for all types of sales, from order review to invoice
Design process in ERP for pricing, discounts, taxes and contract terms
Design process for Customer account creation
Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records
Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately
Execute test scripts (unit, integration, UAT) for order-related scenarios
document outcomes and raise defects
Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles
Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams
Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners
Perform periodic reconciliations between legacy systems, spreadsheets and the ERP
Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps
Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs
Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state
Train end users on order-entry best practices and system changes during hypercare
Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Requirements

Graduate [Engineering & Commerce] with an exemplary track record
Knowledge of Purchase order / Contract’s commercial terms and conditions
Minimum 6-8 years of experience in order processing, order management, or order-to-cash roles
ERP exposure mandatory (experience with SAP, Oracle, Microsoft Dynamics or similar preferred)
Proven participation in ERP implementations, cutovers, or major system upgrades is strongly preferred
Comfortable using ERPs, order-entry screens, spreadsheets, and basic SQL or data-query tools for reconciliation
Strong understanding of order-to-cash processes: quoting, order capture, fulfillment, invoicing, returns
Detail-oriented with strong problem-solving and root-cause analysis skills
Clear written and verbal communication for coordination and documentation
Ability to work under pressure, triage high-priority orders and manage competing SLAs
Experience collaborating with cross-functional implementation teams and IT

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D365 - Key user - Complex Orders

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