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The Dynamics 365 Finance & Operations (F&O) System Administrator will be responsible for the ongoing support, maintenance, and optimization of the Microsoft Dynamics 365 ERP, with a primary focus on the Finance & Operations and Project modules. This role serves as a support of the Accounting and Finance department.
Job Responsibility:
Maintain user access, system configurations, and integrations
Troubleshoot and resolve system issues within an established SLA
Onboard new acquisitions and providing process walk for new business users
Gather and analyze business requirements to recommend effective solutions
Evaluate and implement system enhancements and integrations
Document system configurations, changes, and processes
Support configuration, maintenance, data migration, and training in a multi-entity environment
Provide responsive field support and resolve escalated support requests
Administer and maintain user permissions and security roles
Manage, test, and document system configurations and workflows
Translate business objectives and critical success factors into functional documents
Oversee and maintain integrations with key operational systems
Coordinate and fulfill reporting requests using Financial Reporter
Monitor system performance and identify opportunities for optimization
Plan and test the implementation of major and minor system updates
Requirements:
Bachelor’s degree in Information Technology, Computer Science or equivalent work experience and/or education
Minimum 2 years of experience as system administrator for Microsoft Dynamics 365 Finance & Operations
Dynamics 365 Finance Functional Consultant Associate certification or equivalent a plus
Familiarity with security roles in Microsoft Dynamics
Basic proficiency with Financial Reporter a plus
Demonstrated excellence in written and verbal communication
Proven ability to deliver exceptional customer service and support
Strong analytical and problem-solving skills with keen attention to detail and commitment to meeting deadlines
Highly capable of working independently as well as collaboratively within a team environment
Adaptable and flexible in dynamic, fast-paced settings
Comprehensive knowledge of accounting principles, practices, and procedures
Nice to have:
Dynamics 365 Finance Functional Consultant Associate certification or equivalent