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We are seeking an experienced D365 CE & Power Platform Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.
Job Responsibility:
Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service)
Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse
Ensure solutions are configured and maintained in line with company Information Security Policies and ISO 27001 requirements
Configuration and customisation of Dynamics 365 CE
Apply secure configuration and data protection best practices across all system changes and enhancements
Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption
Ensure all updates and deployments follow approved change control and security standards
Experience with solution lifecycle management (DevOps, ALM)
Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests
Identify and highlight any security risks or data protection considerations during design and change requests
Requirements:
Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role
Hands-on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages)
Experience with customisation and configuration within Dynamics 365 CE
Good understanding of Dataverse and its role in the Power Platform ecosystem
Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service
Microsoft certifications: PL-200, any other certifications are a plus
Experience with troubleshooting and updating plugins and javascript
Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions
Knowledge of SQL, data migration, or reporting tools a plus
Experience with Azure services, APIs, or PowerShell scripting a plus
Nice to have:
Microsoft certifications: PL-200, any other certifications are a plus
Knowledge of SQL, data migration, or reporting tools a plus
Experience with Azure services, APIs, or PowerShell scripting a plus