D&E - Duv Global Support Center (Asia) Bottom Engineer - Linkou

DE DUV GSC is supporting the the Customer Support (CS) organization which is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Also responsible for building the problem-solving capacity, developing capabilities for new product launches, and predictive diagnostics. Conducts diagnostics and troubleshooting cross-competencies independently. Provides input for new products. Works with other engineers in the field launching new products. Develops competencies before a new product is launched (KD11) to bring it up to the desired level. Takes a leading role in resolving 'unsolvable' problems with machines. Has more in-depth knowledge of competencies or develops broader competencies. Provides training and plays a role in releases while actively optimizing processes. Acts as a mentor to colleagues JG5/JG6/JG7. Supports the development of training material. Drives and develops training plans for new engineers. Is able to theorize based on fully mastering own competencies.