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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
Job Responsibility:
Improving the language understanding module by providing high-quality sentence training examples
Updating system prompts based on client requests
Managing and uploading voice recordings
Testing conversational systems extensively before go-live
Reviewing customer calls and flagging problematic conversations to the team
Working with Software Engineers and Agent Designers to produce the best conversational UX and the highest call containment
Requirements:
You are a native/fluent Czech and/or Slovak speaker, ideally both
You have a professional working proficiency in English
You are a great communicator and enjoy working in a diverse team
You are meticulous and have an eye for detail
You have a can-do attitude and have a high standard for your own work
You are passionate about great user experiences and want to deliver the best UX to the customers
You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Nice to have:
Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
Experience in natural language technologies and a rough understanding of how they work
Experience in translation and/or linguistics
Experience in data science and related areas
Experience in tech industries and understanding of how the software works
Experience in working with startups before
Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc