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As a Field Service Engineer at Cymer, you’ll provide on-site support for complex equipment used in semiconductor manufacturing. Your work includes installing, upgrading, repairing, and maintaining systems. You’ll also help customers operate and maintain the equipment, acting as a key point of contact for technical and service-related issues.
Job Responsibility:
Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems
Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources
Acts as a customer service advocate, instructing customers in the operation and maintenance of the system
Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
Ensures that parts are available and as specified for service requirements
Maintains appropriate tools are on hand and as required
Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers
Uses company technical documentation and provides feedback for improvement
Performs other duties as assigned
Requirements:
Bachelor’s Degree in a technical field (ex. 전기/전자, 광학, 물리, 기계, 메카트로닉스, etc.)
0~2 years’ experience in optics, laser, and/or semiconductor equipment experience is preferred. (신입 가능)
Fluent speaking and writing skills in both Korean and English
Communicates clearly and concisely with stakeholders
Good at multi-tasking and hands on skills
Proactive, fast-learner and strong ownership for solving issues
Excellent customer service skills with an advanced understanding of customer relationship building
Prefers experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking
Nice to have:
0~2 years’ experience in optics, laser, and/or semiconductor equipment experience is preferred. (신입 가능)
Prefers experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking