Cybersecurity Service Delivery Manager, Citi

Citi

Location:
United States, Irving ▼
Jacksonville

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

156160.00 - 234240.00 USD / Year

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Job Description:

The Cybersecurity Service Delivery Manager is a senior leadership role managing service delivery and strategic portfolio management for Citi's US Personal Bank Cybersecurity organization within the Business, Functions & Technology (BFT) Chief Information Security Office (CISO). This role will deliver high-quality service outcomes as an execution lead supporting the US Personal Bank's Head of Cybersecurity.

Job Responsibility:

Serve as advisor and trusted partner to the Head of Cyber for US Personal Bank (USPB)
Represent the Head of Cyber in internal and external meetings
Manage the cyber portfolio for the USPB business
Develop and lead executive presentations
Provide support to the Head of Cyber in the development of performance goals, metrics, and reports
Coordinate annual investment planning requests (budget)
Provide oversight for the timely completion of projects and initiatives
Perform detailed data analysis, understanding trends and providing strategic insights
Support transformation efforts, including organization design, service delivery enhancements and compliance initiatives
Build and maintain strong relationships with business, technology, three lines of defense, and CISO teams
Serve as the liaison between Head of Cyber and other executives, clients, and stakeholders
Articulate risks and their impact to stakeholders in a clear, actionable manner

Requirements:

10+ years of relevant experience
At least 5 years in a senior security role involving project management
Understanding of IT security frameworks (e.g. NIST SP-800, PCI, ISO 27001, CRI Profile) and cyber risk
Intermediate to advanced proficiency in Microsoft Office Tools (Excel - use of pivot tables, VLOOKUP's, macros. PowerPoint - customizing slide design, use of animations, incorporating charts, graphs, and graphics)
Ability to influence and manage change while providing a positive and proactive relationship management service
Proficient in interpreting and applying policies, standards, and procedures
Certification preferred, such as CRISC, CISM, CISA, or CISSP
Bachelor's degree in related security field
Master's degree preferred

Nice to have:

Master's degree
CRISC, CISM, CISA, or CISSP certification
Advanced project management skills
Exceptional leadership, analytics, and problem-solving skills
Ability to thrive in a global, diverse, and hybrid work environment

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
November 08, 2025

Expiration:
November 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Cybersecurity Service Delivery Manager