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Cybersecurity Operations ServiceNow Program Manager

https://www.citi.com/ Logo

Citi

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Location:
United States, Irving

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

156160.00 - 234240.00 USD / Year

Job Description:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Job Responsibility:

  • Manages deployed ServiceNow SecOps products and champions platform partnership and influence for CISO
  • Ensure BAU enhancements and bug fixes are properly prioritized for deployment and the development team operating at appropriate capacity
  • Coordinates with other ServiceNow platform stakeholders to swiftly remediate defects that block CSO activities
  • Manages the CSO ServiceNow strategic roadmap and prioritizes feature requests
  • Organize and execute operational communications on platform health, servicing, and operations to CISO users
  • Oversee extra-large implementations and manage over implementation partners while coordinating with the platform and development teams
  • Design, plan, and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams
  • Evaluate existing systems and processes spanning CISO teams to ensure maximum efficacy and relevancy in the platform
  • Champion the ServiceNow and capabilities and requirements to executive leadership
  • Support consensus-building across teams for transformative projects within ServiceNow, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution
  • Assist customer teams in identifying their core needs/requirements and designing solutions around those
  • Implement and co-manage a robust governance function for application- and platform-level changes in ServiceNow

Requirements:

  • 8+ years of experience in product management and development within ServiceNow
  • 4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management
  • Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules
  • ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred
  • Experience in managing agile backlogs with issues of varying criticality, complexity, and size
  • Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
  • Working knowledge of application development industry practices and standards
  • Prior experience with security, entitlement, or authorization systems preferred
  • Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind
  • High attention to detail and work quality with the ability to focus on complex problems for a sustained period
  • Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
  • Diverse problem-solving experience gained from driving change-leadership activities
  • Ability to structure less defined requirements into measurable tasks and milestones
  • Superior organization and experience managing many tasks and dynamic priorities simultaneously
  • Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures
  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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