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As a Cybersecurity Advisor I, you will work hand-in-hand with the Cybersecurity Advisor team to deliver service to our customers, while gaining valuable experience in the field of Information Security and Managed Detection and Response (MDR). You will have a front-row seat to observe and learn about the ever-evolving Cyber Threat Landscape and gain experience helping Managed Services customers remediate and mitigate prevalent threats. You will also work with our various Managed Services teams to help deliver day-to-day tactical reports to customers, triage alerts with analysts, address direct-customer needs, and assist in Incident Response handling and customer communication.
Job Responsibility:
Work closely with Cybersecurity Advisors and the operations teams to convey recommendations to Rapid7 customers to improve their overall security posture
Assist in Incident Response handling and customer communication
Review and generate high-quality, accurate, and contextual customer deliverables
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
Demonstrate a deep understanding of the value drivers of our products and the ability to help customers navigate and optimize their usage
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Assist in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence the Managed Services service roadmap
Assist Managed Services Leadership with identifying strategies to face the challenge of an ever-expanding customer base
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate
Requirements:
Associates Degree in Information Technology, or two or more years of related experience
2-3 years of experience in Information Security or a related discipline
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Exceptional organization and time management abilities
Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for a faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations