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Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, threat detection, and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touchpoints to discuss IT security initiatives and associated best practices. As a Cybersecurity Advisor I, you will be the key trusted advocate to our customers. Your valuable experience and understanding of the security landscape, partnered with the utilization of Rapid7 products, will be pivotal to the success of our customers and our ability to demonstrate the ROI of the Managed service.
Job Responsibility:
Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Review and generate high-quality, accurate, and contextual customer deliverables
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal lifecycle
Assist in Incident Response handling and customer communication
Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships
Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them
Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap
Requirements:
Associate's Degree in Information Technology, or two or more years of related experience
2-3 years of experience in Information Security or related discipline
Client relationship management experience
Excellent interpersonal and communication skills
Understanding of common enterprise technologies
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Exceptional organization and time management abilities
Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations