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The Technology and Cyber Compliance and Operational Risk Office (TCCORO) at Citi is the firm’s reliable second set of eyes. Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology entities across the firm. We are the technology and cyber conscience of the bank. In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated, and aligned with our risk appetite.
Job Responsibility
Manages internal projects on threat issues that support a variety of participants and stakeholders measuring the effectiveness and comprehensiveness of Citi’s first line defenses
Establishes and oversees the application of compliance and technology and cyber policies and procedures, technology and tools, and governance processes to provide credible challenge for minimizing losses from technology and cyber risks
Independently assesses technology and cyber risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Leads independent assurance activities to assess areas of concern including substantive and controls testing
Monitors, evaluates, and challenges Key Risks and associated Key Risk Indicators triggers and thresholds
Identifies potential risks associated with program/project delivery on a technical and detailed level
Leads various second line of defense technology and cyber assessments including risk assessments, control assessments, maturity assessments etc
Assesses technology and cyber risks associated with new initiatives and programs being proposed for implementation
Challenges the design, adequacy and strength of the control environment associated to technology and cyber and recommends actions to ensure the operational risk profile is in line with the technology and cyber risk appetite
Executes ad-hoc activities for the TCCORO organization, including but not limited to: researching and producing materials for presentations of deep dives into selected topics, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting
Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment
Requirements
Experience in technology and cyber risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed, and diverse organizations
Advanced knowledge and experience leading control design and operating effectiveness evaluation, testing, and reporting with a track record of influencing effective risk mitigation strategies
Excellent presentation skills as well as the ability to effectively communicate complex topics to a broad audience
Advanced proficiency in creating written executive materials and mastery in verbal presentation to Executive audiences
Outstanding communication and influencing skills, with the ability connect with individuals throughout all levels of the organization and with external partners and vendors
Exceptional relationship management skills, including demonstrable experience managing through conflict and issue resolution with senior stakeholders
Proven ability to work within teams, manage cross-functional projects, influence executive-level strategic decision-making, and effectively translate technology / cyber risk insights to value-add risk mitigation solutions
Subject matter expert in one or more industry standard risk management frameworks (including ISO27001, COBIT, TOGAF and CRI for example), and an in-depth understanding of technology and cyber risk mitigation strategies
Deep knowledge of products within the coverage area (e.g, Markets, Banking), including a technical understanding of current and emerging trends as well as the ability to apply in-depth understanding of the business impacts of technical contributions
In-depth knowledge of technology and cyber risks and controls across various information system architecture and engineering domains including data protection, identity and access management, vulnerability management, network security, endpoint security, logging and monitoring, incident management, and third-party management
Experience with reviewing and evaluating technology architecture design and solutions inclusive of reviewing the people, process, and technology components
Knowledge of full system, software, and security development lifecycle
Knowledge of Information Security and Cyber security controls, technologies, operations, and operational response processes
Knowledge of the risks and underlying controls that support the integration, testing and production support needs of Payment, Trade, and Banking applications
Demonstrated expertise in data management and/or AI/ML/GenAI space
Knowledge of Cloud security and controls, including secure design patterns and governance
Working familiarity with automated monitoring tools and incident tracking tools to effectively communicate and manage incidents, defects, and data quality issues
Extensive technology and cyber risk domain knowledge including ability to analyse metrics and independently derive risk insights focused on business and regulatory context
What we offer
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit
Opportunity to receive an annual discretionary incentive award